Glengariff Health Care Center

I have an update: my mom was transferred to the long term care building Glengariff. My first impression was horrid. The security guard was not alert or paying attention. He was on the phone laughing distracted. Then I arrived on the 2nd floor the first thing is the stench. It STINKS on that floor. T...

I have an update: my mom was transferred to the long term care building Glengariff. My first impression was horrid. The security guard was not alert or paying attention. He was on the phone laughing distracted. Then I arrived on the 2nd floor the first thing is the stench. It STINKS on that floor. Then my mom had no phone for days ,until I came and spoke up, still waiting for the phone. then the alarm went off the residents know the keycode according to the nursing supervisor because she lives here and the sound of the alarm annoys the resident. Then the room was dirty housekeeping came to sweep and mop. I complained clearly I am getting on their nerves. So I will be researching other facilities in or around my house there''s one I am interested in hopefully there''s space. I am so disheartened. I don''t like this building. It is depressing. Can''t find staff. This is not the place for my mom . I am crying inside, I feel like I failed my mom. I am beginning the search for other accommodations. I spoke with the dietitian from Glengariff in reference to my mom receiving her dinner after 7p.m. while others residents received their tray of food by 5:30 p.m. I wanted to know why such a Hugh time differences she stated there are not enough resources. The facility lacks trucks that deliver the food. Another staff member said they feed the residents that can not feed themselves. So let me get this straight due to low to no staff, the ones who are there are complaining about being over work, the supplies, tools and resources are insufficient. But if the State came and did an inspection noone would provide such a tack unprofessional answer. You would use common sense an get an additional truck so there is no two hour delay when residents eat. And since my mom is capable of feeding herself ding ding give her the tray of food. The logic that is being utilized is absurd. No trucks for delivering food in a timely fashion. We all know eating to late especially after 7p.m. can cause, heart problems, acid reflux, sleep disorders, etc. This facility mission statement never indicates that your family member may get a late feeding time, it never tells how they are short staff which means services will suffer. The Glengariff building needs a make over . I did not tour that building, they show you the Pratt newer building warning ask to see both buildings. The road down to Glengariff tells you just want to expect. The road is bumpy and unkept. There are no pictures on their website about the older building Glengariff only the newer building Pratt. I understand people who cannot stay home with their love ones but family and friends please speak up write about your concerns, on reviews, the better business Bureau and to the State NY Health Department takes complaints on Nursing homes. My mom has only been here two months. Her room moved 4 times. Ridiculous. I had to ask for a room change the other 3 times the facility moved her. No stability it''s like they play musical room change with who they think they can do it to. Some stay in the same room. Makes you wonder how the decision is being made. Pay attention to your love ones.

I was on Glengariff for the past 4 weeks. The PT and OT therapists were incredible. The nursing staff was iamazing. A huge shout out to David the concierge who was top notch in handling anything that came up.