Kindred at Home - Personal Home Care Assistance - Pleasant Hill, CA

Program is good; very helpful to senior citizens. Used two services prior to finding Kindred. Services have gotten better at getting PCAs to the house. Follow ups have improved from before.

Gentiva Personal Care was wonderful. My mom was really hesitant and at first we were doing a couple of days a week and then we extended it out, and she loved all of them. They took really good care of her. The number of hours was fine. At the beginning, they were coming out three times a week for fo...

Gentiva Personal Care was wonderful. My mom was really hesitant and at first we were doing a couple of days a week and then we extended it out, and she loved all of them. They took really good care of her. The number of hours was fine. At the beginning, they were coming out three times a week for four hours a day, and then we extended it to five days a week for four hours a day, and they were great. They're really good. Mom really liked them. They were always on time, especially Marisol, who came out to take care of my mom. I was there the first day she got there, and she was early, which I liked. After that, she was always on time. It was great. My mom loved her to death. They provided services like cooking, cleaning and being a companion. Communication with the agency was perfect. They answer every time I call, and they answer my questions. They were great. I was hesitant at first, but they were really good. They took good care of Mom until we ended up moving her to a facility. They took care of all her needs.

I have Gentiva Personal Care for my mom. We started in 2022. I really like the personnel. I have good experience with the administrators, and our current caretaker is great. She is very helpful and proactive, and she communicates well. The services they help my mom with are personal care, dressing, ...

I have Gentiva Personal Care for my mom. We started in 2022. I really like the personnel. I have good experience with the administrators, and our current caretaker is great. She is very helpful and proactive, and she communicates well. The services they help my mom with are personal care, dressing, bathing, preparing food, and small cleanup. She also cooks for my mom. She's always on time. If there's any chance that she might even be 10 minutes late, she calls ahead of time and lets me know. She rarely misses any days. She works five days a week, and she is on call a lot for us. She's very, very reliable. I used to have some issues with their billing department, but I think that's straightened out now. We had used a couple of caregivers with them, and one of them was not reliable, but they replaced her immediately, so that was good. If necessary, they have alternative caregivers that are really good as well, so we've been very pleased.

We thought Gentiva Personal Care were very professional. They listened very carefully. The care that we were trying to get is for my mother, who is a retired nurse, and is very particular being a retired nurse. We went through several different care providers until we found somebody who passed the &...

We thought Gentiva Personal Care were very professional. They listened very carefully. The care that we were trying to get is for my mother, who is a retired nurse, and is very particular being a retired nurse. We went through several different care providers until we found somebody who passed the 'Mom test,' and I stressed that to Gentiva. They said that they would do everything possible to find the appropriate match for my mother. The very first person that they sent, my mom loved her. That was so important because if my mother didn't like the care provider or if she didn't pass Mom's approval, Mom would give up and then we would not get her care or she wouldn't get care. I stressed to Gentiva that it's important that they find a really, really good match, and they did on the first person that they sent over. We all love the care provider who comes. When Mom loves her, everybody loves her. The branch manager called to check up to make sure things were going well. So I thought not only are they professional, they follow up and they follow through. I've called their resourcing staff several times because this is the first time that I've had to deal with trying to find somebody for my mother. I had lots of questions, and Sally and Cindy were so helpful, so patient, very informative and willing to help out wherever they could, especially with the paperwork because Mom has long-term care insurance, and the process is very cumbersome and very convoluted. Sally and Cindy were very accommodating to the insurance company process. We were really happy with Gentiva. We also liked how they were more personable, too, but professional. The caregiver provides personal assistance. The main thing is, Mom doesn't drive or cook anymore. She needs somebody to bring her food or groceries. Also she had two very scary falls, one outside and one inside, so we want somebody to be in the house to make sure that she doesn't slip and fall. My mom also needs help getting from one room to another. Another thing is that whenever I went over, I made a list of all the things that I needed to do around the house to help Mom. I saw the entire list of about 30 things. Every time that the caregiver comes over, she goes through the list and checks to make sure that those things either need to be done or if they don't need to be done.