Manchester Lakes Senior Apartments

My experience here has not been one that meets my expectations. The management and staff has changed several times within the year that I've been here. Based off my personal experience, I would not recommend Manchester Lakes Senior Apartments.

We've visited Manchester Lakes Senior Apartments, and it was awful. I walked in the front door, there was no security whatsoever, not a buzzer, nothing. No one was expecting me although I had called ahead of time and had booked an appointment online. So, I was left standing there looking around...

We've visited Manchester Lakes Senior Apartments, and it was awful. I walked in the front door, there was no security whatsoever, not a buzzer, nothing. No one was expecting me although I had called ahead of time and had booked an appointment online. So, I was left standing there looking around and thinking where the office was and walked around a little bit. I saw an open room that had a piano and a couple of other things in there. I finally stopped somebody and said that I was there to get a tour, she walked me over to her office, and I met Tricia. She greeted me warmly, she was terrific and she apologized right away. She said "I'm sorry, I'm just here temporarily filling in for the regular person. I apologize, there was a lot going on." There had been some kind of a major water problem, so there were workers there that were not their maintenance crew but from an outside company that had come in to shut off the water. The people that live there were not happy, they were having animated conversations with the staff because they weren't informed that the water was going to be turned off, and this was at 9:00 in the morning. That left me with a very bad taste. I saw a 2-bedroom apartment, it was a model, and that was the only unit that I got to see. The other building had other units available, but it was closed because of the water emergency. We walked into the elevator, there was stuff on the floor in the elevator and the panel where you punch the buttons was grimy and greasy, which was a real turnoff. I would suggest that they clean up the place and get enough staff for coverage so that when they get an inquiry, they can talk intelligently and they can meet the people. Security is the biggest thing that has to improve, you cannot let people just walk in. The facility's location is good. When the people were complaining about the water, I didn't like the way that they talked to the residents, they talked down to them and didn't understand that they were upset. They just were very rough and gruff when they spoke to the residents. There was a sign on the door, but if you hadn't gone outside and come back in, you wouldn't have known that that's where the sign was about the water going to be shut off. They just sort of dismissed one particular person, one of the staff commented to another staff person, "Well, she always complains about everything." That's not how I wanted to be treated.

Manchester Lakes has two different buildings; building 1 and building 2. As far as activities, some of the ladies in building 2 have a committee where they have Saturday morning coffee downstairs. They also have bingo on Tuesdays and occasionally on Fridays. There's another lady who does meal prepar...

Manchester Lakes has two different buildings; building 1 and building 2. As far as activities, some of the ladies in building 2 have a committee where they have Saturday morning coffee downstairs. They also have bingo on Tuesdays and occasionally on Fridays. There's another lady who does meal preparation and I’m unsure if she sells them to those who are less mobile; but she goes door to door with a wagon full of pre-made meals. When we first got here there were only two maintenance people. We had an issue with heating, and the water being turned off without notice. It does come back on, but this happens several times where it’s shut off. It took them a while to fix the air conditioning when it was hot out. The residents were complaining and Manchester in return said that THEY turn it on during a certain time. I didn't understand that. How can they control that, when I pay the electricity bill? When it comes to repairs, the boards on my patio are warped and nails are coming out. I’ve put in several requests, but they just close the ticket and say it’s completed without coming by to look at it. The same thing happened with a toilet issue I had. The toilet wobbles and moves when you sit down on it. The maintenance man came by and tightened it, but it’s still not secure. And again, the same issue with my drain. They never came by, so I had to buy something and fix it myself. When I first got here I heard from other residents that maintenance doesn't do what they’re supposed to. They’re short staffed, so they close tickets without fixing your problem. Because of that, you have to keep resubmitting requests and hope that they will get to you. When we first moved in, there was a flood on the first floor by the elevator. When you stepped out of the elevator, there was a puddle of water. It was a resident who set up precautions and let others know to be careful when exiting the elevator. He stood there and warned people as they came down. He also took the initiative to try and mop, as the water was sprawled across the floor. Maintenance took a long time to get there, the water was there for a while - and they didn’t set up any cones or signs. We’re also supposed to be living in a secure building with locked doors. The lock on one of the side doors doesn’t work; anyone can walk in at anytime and go wherever they want to go. The front door is kind of weird, I don't understand the system. It has a call box, but we have no speaker in our rooms and no call box information. It needs to be replaced, because half of the time it doesn't work. It often sets off an alarm when visitors come and try to call someone. Once the alarm is on, you’re unable to get into the building unless you can turn it off. I went out over the weekend and a resident (who was in a wheelchair) was locked out. The alarm was going off and there were people sitting in the lobby who did not attempt to help her. When they take prospects on tours, they show them building 1. Building 1 is cleaner because that's where the leasing office is and maintenance is done quicker in that building. It’s supposed to be the “better” building, as it has a lot of upgrades. The residents in building 1 have granite countertops, wood floors, and newer appliances; whereas building 2 doesn’t have those things. The fridge in building 2 is small, so you can’t hold much in there at one time and there’s no microwave, you have to bring your own. Building 2 is kind of just…there. A building 1 resident probably has a better experience, with more activities and an overall better quality of life. They don’t provide any housekeeping services for us. I have seen nurses who are independently hired to come in and help those with mobility issues do housework and other things. The dryers don't work that well in the laundry room down the hall. It costs [price removed] for once cycle of drying, and you have to do at least 3 cycles for your clothes to be fully dry. The washing machine works just fine. When I first moved in, the lady told me that they don’t enforce any age restrictions for their residents. She said 60% of residents are 55+ and 40% are others, who have met “qualifications". I haven't heard any complaints about the younger residents causing problems, they kind of just keep to themselves. Manchester Lakes just went up on their rent. Because of that, a lot of older residents are moving out. They feel like they’re already not receiving services, and there's no improvement in building 2. There’s also no 24/7 staff. The leasing office is open Tuesday-Saturday, and closed Sunday-Monday. The leasing office isn't very responsive either, the phone rings and rings. I understand that there are only two people there and they’ve just hired a new girl, so maybe they will get better. The new girl was around the other day and introduced herself to a few residents. They all began voicing their concerns and sharing their complaints with her; and she said she’d let the office know. But as a new person, she is already being bombarded by the issues in building 2.

I went to see Manchester Lakes Senior Apartments about 2 weeks ago and I toured their independent living. They had things for the residents to do and they had a place for the visiting families in case you don't have enough room in your apartment. They had little rooms where you could play check...

I went to see Manchester Lakes Senior Apartments about 2 weeks ago and I toured their independent living. They had things for the residents to do and they had a place for the visiting families in case you don't have enough room in your apartment. They had little rooms where you could play checkers, cards, and stuff like that too. It's pretty good and it had all I wanted. The rooms were great and the staff was pretty good too but I guess it's just my preference and how I feel about it. Everything is fine but it's just not to my style and taste.