Pioneer House

Very nice old Senior Living Facility. The staff were very nice and the place was very clean .

At first my mother settled in all seemed well but shortly there after items of clothing and bedding began missing , I myself replaced 3 expensive pillows and sets of expensive sheets. Never once was any items returned . About a year in morale problems presented themselves to the point many patients ...

At first my mother settled in all seemed well but shortly there after items of clothing and bedding began missing , I myself replaced 3 expensive pillows and sets of expensive sheets. Never once was any items returned . About a year in morale problems presented themselves to the point many patients on my mothers floor were leaving . My mother had a button to push when in need of help, average response time was inadequate over 30 minutes in most cases but many were never answered at all which they blamed on staffing which meant there wasn't an adequate number of employees on duty especially in the evening. When questioning employees about this problem some were actually hateful and resentful that you would dare bring this up. So in an emergency situation you could be left out in the cold. Food early on was good but shortly there after many lay offs in the kitchen personal for reasons unknown the food turned to outrageously terrible ,you wouldn't give it to a dog and I doubt a dog would eat it! I removed my mother almost two years ago to my own home and she regained a lot of her health back but as of lately Pioneer House has been contacting us saying we owe them thousands of dollars of unpaid rent which is totally crazy. Why did they not contact us while living there about unpaid rent ? We also gave them notice that we were taking my mother out and there was no mention of us owing anything as we had paid 1st and last month rent ! If I was looking to put my mother in another rest home this place would be crossed off my list without even inspecting the place. Don't be fooled by there welcoming committee and smiling faces because it all will change shortly there after! If you value your mother don't consider this place or you'll be sorry!

If you want your parents to be sent to a place with underpaid employees and overpaid managment this is the place. Horrible managment and a horrible experience for my dad. Would never send my worst enemy here.