River Terrace Rehabilitation And Healthcare Ctr

This is the place to send your family if you DONT care about them. The PT and OT is wonderful and the food is good. This they would get 5 stars. RN’s do not have knowledge about medications, they don’t know what they’re giving or what it’s for, it’s also up to the patient to ask for medica...

This is the place to send your family if you DONT care about them. The PT and OT is wonderful and the food is good. This they would get 5 stars. RN’s do not have knowledge about medications, they don’t know what they’re giving or what it’s for, it’s also up to the patient to ask for medication. Unfortunately they are very short staffed as with every other place and it causes the patients to suffer. This place DOES NOT answer the call light. I have witnessed this on a daily basis which is very sad for anyone needing help to use the bathroom. The patients are not bathed properly if at all due to staffing. Sometimes you might get to wash up by noon if you’re one of the lucky ones. My mom had vision problems so she did need more help but often the reaction when they finally answered was now what. Her roommate often waited over an hour. I spoke to other family members in the facility and they all have same complaints and afraid to leave their side. You’re not allowed more than 1 cream and 1 sugar. I asked for 4 days what the menu was so I knew which days I needed I should supply her with food and no response. The facility gets medications from a pharmacy far away and when they run out, the patient has to wait for a delivery. I had to bring in meds from home. The personal care is lacking, the RN tried to give anti fungal cream instead of a muscle rub. Which again I had to run out and supply. Lack of knowledge and staff really is terrible and your family member will suffer. Even after talking about my concerns with management things never improved. I had to take her out of there as quickly as I could. She would call me at night and all you could hear was other patients screaming and begging for help. It is a clean facility and the therapy is good.

ADMINISTRATOR, Don, Nurses and staff are very friendly. Rooms are very clean. They take good care of the residents.

Riverside Terrace should be ashamed; openly hostile staff, unwilling to provide basic assistance and care to residents. Injuries and incidents go unreported, the medical staff do not collaborate with care teams, and the rehabilitation/PT is inconsistent at best. Nurses engage in retaliation for comp...

Riverside Terrace should be ashamed; openly hostile staff, unwilling to provide basic assistance and care to residents. Injuries and incidents go unreported, the medical staff do not collaborate with care teams, and the rehabilitation/PT is inconsistent at best. Nurses engage in retaliation for complaining. Bathrooms aren’t cleaned, urine is on the floor, and commodes, required for some patients, are literally made out of plumbing pipe and entirely inappropriate.

The facility appears very clean and well kept. The staff is extremely friendly to visitors as well as residents.