StoneCreek of Flying Horse

Moved my brother out today. Found him in very poor health condition; admin and “wellness director” were unaware…too busy sitting on their butts in their fancy offices. Under staffed. Poor housekeeping. They don’t follow care plans and don’t even do the simple tasks such as laundry, bed cha...

Moved my brother out today. Found him in very poor health condition; admin and “wellness director” were unaware…too busy sitting on their butts in their fancy offices. Under staffed. Poor housekeeping. They don’t follow care plans and don’t even do the simple tasks such as laundry, bed changing, emptying trash, bed making. They dumped my brothers clean? Laundry in his closet in a trash bag one week; he thought they lost his clothes for several days. They did lose his bed sheets. Food service is inconsistent and they even ran out of milk for a couple of days once. They run out of food items as well and serve whatever they can find. Many younger, in-mature staff goofing off, and on their phones a lot. No RN on site. Kitchen staff is always short handed and blasting hard rock music so loud you can hear it down the hallways. Advertised podiatrist visits; not true. They act like a hotel instead of an assisted living facility, helping people and getting to know them. Can’t be trusted. They advertise and promise dentist visits, dermatology…but end up being in consistent with this and I found out later they don’t have doctors come in; they are nurses. Lots of promises and lies when you check in. My brother was bullied by other residents during card playing in an activity room, twice. Housekeeping is poor; no dusting for the entire 5 months. Dirty bathrooms. They cleaned the shower ONE time in 5 months. No sanitizing or hand washing between resident care or upon entering residents rooms. Staff turnover is frequent. Lazy staff sitting around on their phones and gossiping EVERY time I show up for a visit; including the director. I found 2 cock roaches in my brothers room as I was moving him out. Beware.

My 90 yo Mom currently resides at Stonecreek of Flying Horse and has lived there since March. She loves it! The staff and management are very involved, attentive and lovely to work with. They had some major changes in leadership months ago and I would now highly recommend this facility for everyo...

My 90 yo Mom currently resides at Stonecreek of Flying Horse and has lived there since March. She loves it! The staff and management are very involved, attentive and lovely to work with. They had some major changes in leadership months ago and I would now highly recommend this facility for everyone!!!!