Thatcher Brook Rehabilitation & Care Center

I''d give this place zero stars if I could. I have a relative staying in this facility recovering from surgery. We come to visit every other day and it is always stinky. The smell hits you as soon as you walk in the front door. The nurses aides seem very untrained and most of them are not physically...

I''d give this place zero stars if I could. I have a relative staying in this facility recovering from surgery. We come to visit every other day and it is always stinky. The smell hits you as soon as you walk in the front door. The nurses aides seem very untrained and most of them are not physically able to do their jobs, and if they''re asked for help they act like you''re an inconvenience. When in all reality I was just trying to make their day a little easier. They left her hanging in a hoyer lift for nearly an hour while waiting for clean sheets. They left her sitting on a dirty bed pan multiple times and a few times for over an hour and never bothered to check on her until a family member called the facility. She has MULTIPLE food allergies and it is documented on her chart but the kitchen still manages to mess up nearly every meal. That is if they actually remember to take her a meal, they have missed several. While visiting with her I have met several other patients who have similar experiences and complaints about this facility. The care given in this facility is absolutely awful. If it were up to me I would move her out of here and take her to a better more professional facility. The director of nursing, is very rude to the patients & their families. She tries to act like she runs the place. The only good thing about this facility is the transport driver. He was very nice to her and made her comfortable on the long drive.

Thatcher Brook has been a great place for me to work. I have worked for the company for over five years. The administration and staff are all great to work with. They are professional and treat the patients with patience and care. I am grateful for the opportunity to work for them.

Thatcher Brook is a great Rehabilitation Care Center. The therapy staff and medical staff are amazing. So willing to help the patients at anytime with their needs. The facility is very clean and keep nice. The administration is very aware of all their patients making sure their therapy and medical n...

Thatcher Brook is a great Rehabilitation Care Center. The therapy staff and medical staff are amazing. So willing to help the patients at anytime with their needs. The facility is very clean and keep nice. The administration is very aware of all their patients making sure their therapy and medical needs are taken care of. On top of that their food is amazing!

They only allow one person to visit PER DAY. Even though you need a negative covid to even get it. They literally told me the reason is because enough can still be positive even if the test is negative. Makes zero sense. Claiming it is CDC guidelines is also ridiculous. In what reality would allowin...

They only allow one person to visit PER DAY. Even though you need a negative covid to even get it. They literally told me the reason is because enough can still be positive even if the test is negative. Makes zero sense. Claiming it is CDC guidelines is also ridiculous. In what reality would allowing a visit at 1p from a covid negative person and allowing another covid negative person to visit at 3p put anyone at risk? People who want to "follow the science" sure like to make up rules just to exert control. Will never allow another family to go here. Could not be more disappointed. One visitor at a time makes sense, one visitor a day is complete horse sh*t. "I''m sorry you feel that way" and I''m sorry you don''t have basic common sense