The Phoenix at Greer

My Dad was here for almost 2 years. Since then it has been a revolving door of staff, incl. 3 different directors. It's 1 disaster after another, Everyday! They can't fix one problem without 3 more popping up. There is never any meaningful change to permanently resolve issues. Just empty promises to...

My Dad was here for almost 2 years. Since then it has been a revolving door of staff, incl. 3 different directors. It's 1 disaster after another, Everyday! They can't fix one problem without 3 more popping up. There is never any meaningful change to permanently resolve issues. Just empty promises to fix it. The facility is in steady decline. The cleaning is almost non existent. The carpets and the upholstery on the chairs are disgusting. When touring, take note that most of the items are just for show. The fireplace in the lobby has never once been on and the residents sit in jackets, hats and blankets. The tv's in the lobby & bistro aren't even hooked up. The activities are sporadic. They cancel on a whim. Bingo is about the only staff led reg. activity. Most are resident led, playing Wii or working a puzzle. They need a REAL CHEF or food service co. to run the kitchen! So many problems in the dining room. Never enough staff. Please keep looking. This is NOT the place for Mom or Dad.

My Dad is a former resident. I wish we had moved him sooner. In 2 years there was constant staff turn over, including 3 different directors. I never know who to talk to about issues that arise. The food and food service is terrible!!! They have very few staff led activities. Thank Goodness for outs...

My Dad is a former resident. I wish we had moved him sooner. In 2 years there was constant staff turn over, including 3 different directors. I never know who to talk to about issues that arise. The food and food service is terrible!!! They have very few staff led activities. Thank Goodness for outside musicians that come perform because most of the activities are canceled on a whim. Staff is resistant to the changing needs of the residents. It's more of a "one size fits all" approach. Conversations with staff and meetings with admins produce very little, if any change and never with any follow up. It's mostly just empty promises to do better. The décor in the common areas look nice but if you look close, they are dirty and nothing is in working order. The carpets and upholstery throughout need cleaned. The tv's in the lobby and bistro aren't even hooked up. The fireplace has never been on. The residents sit around in the cold lobby in coats, hats and blankets to complain about the food and the staff and talk about how bored and unhappy they are. At the present time, this facility is not a place for Mom or Dad.

Everything was fine until she choked on her breakfast and EMS had to get her back breathing. She spent about 10 days in the hospital and about 10 days in rehab. Then 3 days before she was to be released back to the Residences, they reassessed her and decided that she was too dangerous. So I had to f...

Everything was fine until she choked on her breakfast and EMS had to get her back breathing. She spent about 10 days in the hospital and about 10 days in rehab. Then 3 days before she was to be released back to the Residences, they reassessed her and decided that she was too dangerous. So I had to find her a new home in only 3 days. I had to get the Care Patrol to find me a place. So I'm not too happy with The Residences. I was overall satisfied until they refused to take her back. It was a good value, even though she is diabetic and didn't always get the right food.

Overall, it is not a bad facility, and many of the staff do care about the residents. Housekeeping Doesn't do a very good job of dusting or deep And they don't do a very good job with laundry they often return items still wet not dry. The staff tries to be very helpful to the best of their abilit...

Overall, it is not a bad facility, and many of the staff do care about the residents. Housekeeping Doesn't do a very good job of dusting or deep And they don't do a very good job with laundry they often return items still wet not dry. The staff tries to be very helpful to the best of their ability. I think they're kind of limited in some ways as far as what they're able to facilitate for residents simply because there's not enough staff and too many residents. The the food so far has been just barely acceptable it's a lot of potatoes no vegetables no salads no fresh Vegetables at all that I have seen any time I have been there everything comes out of a can or a box. Baked potatoes are rarely offered yet French fries are served nearly every day. Most mornings that text my father and the other 40 people in the dining room over an hour and a 1/2 to be served because they're just not organized it's like the person who's doing the food is not of institution or buffet style cook and it really shows. My dad has had problems with Heating and air conditioning since he moved in he cannot get the room to regulate it goes from 80 degrees to 60 degrees in a matter of an hour the best way to control it is to keep a big blanket and pillows on top of the vents so it can't blow any air into his room They were supposed to replace it before Christmas we're still waiting. Please improve the food - Children and teenagers like breaded mashed chicken tenders that looked like they came from a high school cafeteria and they like French fries everyday, most grown adults do not, the food is absolutely sub par so much so that I often pick my dad up and take him out to eat on a routine basis even though we're spending [fee removed] For him to be there and have 3 meals A-day. If I could pick 2 things for you all to improve it would be the food number one most important thing and number 2 would get a good hvac company that's responsive to the requests of the manager on staff there, his name is [name removed] and he gets promises that they are gonna come out and then they just don't show up and he can't go anywhere else because there's a contract involved. They do offer activities, My dad has begun to participate in some of them he really likes the music and the bands that come in. As far as value for cost the best thing about the facility is it's only 5 minutes from my home so I can get to him quickly and often and that's the best that I can say.