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West Lake Assisted Living
1003 Westlake Drive, Desoto, TX, 75115
*Prices are monthly rental estimates. Actual prices may differ due to one-time fees, timing and care services required. Speak with a Senior Living Advisor to learn more.
West Lake Assisted Living
1003 Westlake Drive, Desoto, TX, 75115
Welcome to West Lake Assisted Living, an Assisted Living community located in Desoto, Texas. The cost of the assisted living community at West Lake Assisted Living starts at a monthly rate of $2,595 to $6,540. There may be some additional services that could increase the cost of care, depending on the services that you may need. This community does not allow pets of any kind or size.
There are 32 hospitals within 25 miles of West Lake Assisted Living. The two closest hospitals are Crescent Medical Center Lancaster which is 1.5 miles away and Methodist Charlton Medical Center which is 3.1 miles away.
Services and Amenities
Services
- Complimentary Transportation
Care
- Diabetic care
- Secured Community
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West Lake Assisted Living
1003 Westlake Drive, Desoto, TX, 75115
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I went to West Lake Assisted Living. They told us to go to 1019 Westlake just a few houses down. They didn't even have a nurse on staff, they have home health coming in if somebody needs it. It was a three-bedroom house. I didn't like any of it. For example, when we drove up and I got out ...
I went to West Lake Assisted Living. They told us to go to 1019 Westlake just a few houses down. They didn't even have a nurse on staff, they have home health coming in if somebody needs it. It was a three-bedroom house. I didn't like any of it. For example, when we drove up and I got out with my mom and was taking her up to the front door, there was a couple of ladies sitting on the small porch. And they got up and went into the house. Well, they left the chair right in the way of the walkway, along with there was a little bitty ramp that I just knew my mom was going to fall over. So, that was all a hazard right there, having things right in the way of going into the house. And then there was a resident in a wheelchair that was right in the doorway. So we had to go around him to get through the house. And the house needs a lot of work, a lot of TLC. It was not a standard, that's for sure. Kendra was the owner of the house, and we saw two of the workers, the other one was just sitting there, and the residents were just watching TV. The owner gave us a tour of the house. I kind of had to ask to go see other parts of the house because she didn't want to show it to me, and the backyard, we never even got to that. And so I don't even know what the backyard looks like.
Read moreMy uncle has moved into West Lake Assisted Living. We chose this because it's a shared home. Each person typically has their own room, they have several common areas, and it's very well-kept. They have cards, puzzles, TV, and I know that they take them for walks as well. They don't ty...
My uncle has moved into West Lake Assisted Living. We chose this because it's a shared home. Each person typically has their own room, they have several common areas, and it's very well-kept. They have cards, puzzles, TV, and I know that they take them for walks as well. They don't typically have a menu, but they do have a balanced meal three times a day. The staff were all very nice and caring.
Read moreWest Lake Assisted Living was the first one I toured. It was kind of deceptive in the description. There was a lady in there who needed help. I told the staff member that she needed to help this lady because she was in tears. I thought that she needed to be helped and we could've waited for the...
West Lake Assisted Living was the first one I toured. It was kind of deceptive in the description. There was a lady in there who needed help. I told the staff member that she needed to help this lady because she was in tears. I thought that she needed to be helped and we could've waited for the tour, but the staff member told her to wait because she was on a tour. That's not good. They were more concerned about the tour than anything. It's assisted living with memory care and one of the dementia patients walked out of the door while we were there, so I wouldn't recommend that. They had wheelchairs in there, but it wasn't wheelchair friendly enough for me. It's an older home, but they had it pretty clean. The private rooms were not really private, so the value is deceiving. Instead of saying they're a nursing home for assisted living, this gives a feeling of a group home. I don't know how they got the rating. The staff tried to explain it to me, but at this point I wasn't really listening. It's not something I was interested in.
Read moreLet me start off by saying if you value quality care service for your loved ones, respect for yourself and your loved ones and dependability. Please save yourself the pain and money and seek other options. I have witnessed on "several" occasions the owner, her name is [name removed], curse out staff...
Let me start off by saying if you value quality care service for your loved ones, respect for yourself and your loved ones and dependability. Please save yourself the pain and money and seek other options. I have witnessed on "several" occasions the owner, her name is [name removed], curse out staff, residents, and other visiting family members. [Name removed] also go out of her way to verbally attack you which has happened to me more than once, especially when our family made the decision to move my grandparents to a different home. When the owner of a business does not have the no how to conduct business with any level of professionalism, you should not be in business at all. There are just too many things to mention in this one review on [name removed]'s inability to run a business, which is just one large part of the problem. The next issue, perhaps the biggest issue is the staff. Aside from the abundant turnovers. I honestly can't blame the staff for quitting, after all who wants to be cursed out, disrespected, and underpaid on a daily basis? The staff is either not trained to take care of the residents that need care, or they just don't care. Several times have the staff had to be reminded and corrected on how to care for my grandparents. One mistake could've sent one of my parents to the ER, thankfully I was there to quickly step in. This was truly the worst experience I have ever had with a residential care home. Several families have left A Victorians place as of late and moved on elsewhere. We are now at a wonderful place called [removed], and the owners are absolutely beautiful Christian people, and the staff great. A few other residents from Victorians Place are also here as well, which is great as the residents get to continue friendships with each other.
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