Willows Center

The staff at the Willows is extremely good about keeping families updated on their family member. I receive a call on any changes or incidents. The residents are treated like family and have lots of different activities to enjoy. Our family has been very satisfied with the care our family member h...

The staff at the Willows is extremely good about keeping families updated on their family member. I receive a call on any changes or incidents. The residents are treated like family and have lots of different activities to enjoy. Our family has been very satisfied with the care our family member has received.

I am out of state and have a very strained relationship with my family so I have had to contact their staff repeatedly with dismal results. Like someone else said, if I could give 0 stars I would. The one time I spoke with a nurse, she was terribly unprofessional and tried to say she could hear an...

I am out of state and have a very strained relationship with my family so I have had to contact their staff repeatedly with dismal results. Like someone else said, if I could give 0 stars I would. The one time I spoke with a nurse, she was terribly unprofessional and tried to say she could hear and understand my 95 year old grandfather without any difficulty and she stated proudly, “and I blew my ear drum out with a fitty cal.”. I kid you not. I couldn’t make this stuff up. And although my grandfather claims nearly every day that he can’t remember or speak very well due to his repeated strokes yet according to the nurse he speaks flawlessly. So it’s utterly hard to believe anything they tell you (once again I am agreeing with a point made by one of the other few legitimate reviews). Another time, a rude an crudely educated receptionist said she was unable to verify my grandfather’s residency or status which my grandfather claims should not be happening. So, once again, how do put trust let alone faith into such a business that employs people who lie so easily? And please don’t be fooled by the staff members who are reviewing their own work. Hence, the high google rating.

This facility is wonderful ! Staff and management all work together to make sure each resident is taken very good care of. The staff went above and beyond to make sure my family new everything and every change that was made during COVID. I would recommend this facility to anyone who needs care or th...

This facility is wonderful ! Staff and management all work together to make sure each resident is taken very good care of. The staff went above and beyond to make sure my family new everything and every change that was made during COVID. I would recommend this facility to anyone who needs care or therapy!

If there was a way to give 0 stars, I certainly would! My mother was in this facility less than a week and I pulled her out. She was left lying in her own vomit, clothing & depends had not been changed, and like a previous review I read, my mother would hit the call button and nobody would show up...

If there was a way to give 0 stars, I certainly would! My mother was in this facility less than a week and I pulled her out. She was left lying in her own vomit, clothing & depends had not been changed, and like a previous review I read, my mother would hit the call button and nobody would show up. The day i pulled her out, the staff basically called myself and my mother liars, that she never hit the call button. My mother was a fall risk and made it to the restroom by herself, they put a wheelchair by her bed. I was threatened by the doctor via video chat, which by the way, he had not been to see or assess my mother, and he looked like he had just came off a 4 day drunk. I contacted the elderly abuse holiness as well as the State Ombudsman. I would NEVER recommend this facility to anyone for their beloved family members!