Arbor Hills Memory Care Community is located in Plano, Texas, and offers a specialized environment dedicated exclusively to individuals with Alzheimer’s disease and related dementias. This memory-care-only community emphasizes safety and security, featuring a secure campus designed specifically to accommodate the unique needs of those experiencing memory loss. Arbor Hills supports residents through individualized care plans, 24-hour supervision, and structured daily routines, all aimed at promoting well-being and dignity for residents living with cognitive impairment.

The core care services at Arbor Hills include comprehensive memory care and medical support tailored to the needs of those with dementia or Alzheimer’s. Medication management is provided to ensure residents receive prescriptions accurately and on schedule, overseen by staff and nurses available around the clock. Incontinence care and diabetes care are managed sensitively and discreetly, consistent with each resident's health requirements. The community is able to assist residents who require full support with all activities of daily living, such as bathing, eating, dressing, and toileting.

Therapeutic clubs, structured social communities, fitness programs, and cognitive engagement activities are scheduled regularly. These offerings focus on maintaining abilities, stimulating memory, and encouraging social connections among residents. Indoor and outdoor walking paths provide secure and accessible opportunities for exercise and movement, while an on-site barber/beauty salon addresses residents’ personal grooming needs. Arbor Hills functions as a secured community with locked and monitored entries and exits to support safety for those prone to wandering.

In terms of daily living, all assistance is delivered with individualized attention. Full support is available for bathing, eating, dressing, and toileting, with staff trained to respond compassionately to the unpredictable nature of memory-related conditions. The staff communicates in English, and programming can be adapted to meet varying cognitive levels and health needs, including diabetes management and ambulatory support for those with mobility challenges.

Transportation services at Arbor Hills are available for both medical and non-medical purposes. Complimentary transportation is provided for routine medical appointments and essential outings, while additional transportation may be arranged at cost for other destinations or personal needs. These services support residents’ continued access to healthcare providers and help facilitate participation in community-based activities outside the facility, contributing to a comprehensive approach to care.

Based on resident and family feedback, Arbor Hills Memory Care Community is noted for its compassionate, well-trained staff and strong focus on communication with families. Nursing personnel are present 24/7, and both caregivers and management are frequently commended for being proactive in updating families about residents’ health and well-being. Reviews highlight a robust daily activity program, low staff turnover, and an overall clean, well-maintained environment. Food quality is often praised, with a flexible approach to dietary preferences. Some reviewers have noted concerns about temporary staff shortages and response times during periods of census growth or management transition, which have led to inconsistencies in services on occasion. Nonetheless, most families report positive experiences, recommending Arbor Hills for those seeking memory care, but prospective residents are advised to monitor staffing levels and attentiveness, particularly during periods of change. As of mid-2024, no significant new developments or changes have been reported at Arbor Hills.

Costs at this community start at $3,700 and range up to $5,840. The average price in the community is $4,770, which is more than the average price in the area of $4,599. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.