The Brook at High Falls Nursing Home and Rehab Center, located in Rochester, New York, is a facility that provides both nursing home care and assisted living services. It is certified by Medicare and Medicaid and has been a Medicare participant since January 3, 2001. The center offers a variety of care and medical support services, including podiatry, dental care, and access to a barber/beauty salon, alongside more specialized healthcare services such as speech therapy, occupational therapy, and physical therapy. These therapy services are a key part of the rehabilitation process, supporting residents in regaining or maintaining their mobility and communication skills. The facility is home to 25 current occupants and offers hospice services to provide compassionate care for residents in the final stages of life.

The Brook at High Falls offers various activities and community clubs to engage and support the social wellbeing of its residents. The team includes a qualified nursing staff that provides essential daily care. However, reviews of the facility are significantly mixed. Many criticisms focus on issues such as neglect, lack of responsiveness from staff, patient safety concerns, and management inadequacies, including reports of unclean conditions and verbal mistreatment of patients. The facility is described by some as severely understaffed, leading to extended wait times for assistance. In contrast, there are positive mentions of compassionate and competent staff specifically within the physical therapy and activities departments, who reportedly deliver personalized and effective care. Nevertheless, the majority of reviews express dissatisfaction with the overall management and care quality, highlighting serious concerns that potential residents and families might need to consider.

Costs at this community start at $1,533 and range up to $9,044. The average price in the community is $5,288, which is less than the average price in the area of $6,115. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.