Brookdale Carriage Club Providence, located in Charlotte, North Carolina, is a senior living community that offers a range of care types including assisted living, independent living, memory care, continuing care retirement services, and skilled nursing. The community is certified by Medicare and has participated in the Medicare program since April 1997. It is designed to accommodate a spectrum of resident needs, from those seeking a socially active, independent environment to individuals requiring specialized memory care or nursing support. Memory care services are provided in a secured setting, specifically designed for residents with memory loss. There are currently 8 occupants, and the facility is equipped with amenities like a beauty salon/barber shop, therapy rooms, indoor walking paths, a chapel, and fitness center. Staff can assist residents with activities of daily living, including full assistance with bathing, eating, dressing, and toileting.
Medical and care support at Brookdale Carriage Club Providence includes medication management, incontinence care, pain management, wound care, and support for residents who are ambulatory or require stroke and diabetes care. The facility has nurses on staff, provides personal care assistance, and offers access to rehabilitation services such as speech therapy. Residents may also receive psychiatry services and podiatry care. For those who need supportive end-of-life care, hospice services are available. The staff can accommodate both English and Spanish-speaking residents. Beyond medical care, the community provides daily exercise programs, a fitness center, clubs, social communities, concierge services, laundry and dry cleaning, on-site beauty and barber shops, and access to a pharmacy.
Transportation services are offered for both medical and non-medical purposes. Complimentary transportation is available, as well as transportation at cost, for appointments, shopping, outings, or other personal errands, supporting resident mobility within and beyond the community.
Feedback from residents and families about Brookdale Carriage Club Providence is mixed. Positive remarks often highlight the friendliness, compassionate approach, and personal relationships built by the staff, particularly in independent and assisted living settings. Many appreciate the variety of activities, fitness programs, and the appealing landscaped campus. However, there are repeated concerns about the quality of skilled nursing and rehabilitation services; families and residents have noted inconsistent care, issues with staffing, and instances of unprofessional administrative behavior. Reports of lapses in care—such as hygiene problems or residents left unattended—indicate the need for further attention in these areas. The dining experience receives varied reviews, with some noting improvements and others expressing disappointment. Prospective families are encouraged to review current skilled nursing practices and management response to concerns during their decision-making process.
Costs at this community start at $3,698 and range up to $7,195. The average price in the community is $5,446, which is more than the average price in the area of $4,649. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
