Chestnut Fields, located in Muskegon, Michigan, is a senior living community that provides assisted living services. The facility is designed to support residents with daily activities while encouraging a level of independence appropriate to their needs. The community aims to create a supportive environment with access to care primarily focused on assisting its residents in maintaining a quality lifestyle. However, there are noted concerns regarding aspects of the care provided, largely centering around systemic and staffing issues.
At Chestnut Fields, the available care services include support for incontinence, non-ambulatory, ambulatory, and diabetes care. Incontinence care involves helping residents with toileting needs and ensuring proper hygiene, though reviews suggest potential difficulties due to staffing constraints. Non-ambulatory care is intended for residents who require assistance to move within the facility or need help with transfers, but some families have reported inconsistent care in this regard. Ambulatory care is aimed at residents who can walk but may require support with mobility. Review summaries indicate that while staff attempts to engage residents in activities, the adequacy of assistance can vary due to understaffing.
For diabetes care, management of medication and diet is critical, though there have been serious allegations of medication errors and dietary mishaps reported by several family members. This variability in care quality has been a concern, with many pointing to the facility's staffing model and licensing as contributing factors. The facility operates under a licensing model more aligned with foster care than specialized assisted living, which influences the qualifications of personnel available. Families have reported challenges in communication with management and administrative staff, often describing them as inexperienced and unresponsive, which impacts the overall standard of care provided. Consequently, some families have chosen to relocate their loved ones to alternative facilities.
Costs at this community start at $2,250 and range up to $7,604. The average price in the community is $4,927, which is more than the average price in the area of $4,819. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
