Complete Care at Springbrook, nestled in the vibrant community of Silver Spring, Maryland, offers a comprehensive range of nursing and rehabilitative services designed to cater to the diverse needs of its residents. This facility is particularly noted for its robust rehabilitation programs, which are highly regarded by many residents and their families. The therapy staff is lauded for their expertise and dedication, providing personalized treatment plans that aim to optimize recovery and enhance the quality of life for each individual. Physical, occupational, and speech therapies are among the core offerings, with state-of-the-art equipment and techniques employed to ensure the best possible outcomes.
The facility, however, has received mixed reviews concerning its overall operational management. While many commend the professionalism and attentiveness of the staff, particularly during therapy sessions, there have been concerns about the management of dietary needs, specifically regarding food allergies. In some instances, lapses in adhering to dietary instructions have led to significant health issues, underscoring the need for improvements in this area.
Furthermore, reports of neglect, inadequate hygiene standards, and slow staff responsiveness, especially during night shifts, have been a point of contention. These concerns highlight the need for ongoing training and quality assurance measures to ensure the highest standards of care and safety for all residents.
The environment at Complete Care at Springbrook has been described by some as outdated, with calls for modernization to enhance both living conditions and administrative processes. However, efforts to revamp customer service and foster better resident-staff interactions have been acknowledged, signaling a commitment to improving the overall resident experience.
For potential residents and their families, it is crucial to weigh these varied perspectives, considering both the strengths in rehabilitation services and the areas needing attention. Tours and consultations with current residents and staff may provide deeper insights into the community's suitability for one's specific needs.
Costs at this community start at $2,133 and range up to $8,150. The average price in the community is $5,142, which is less than the average price in the area of $5,566. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
