Consulate Health Care of Norfolk, located in Norfolk, Virginia, is a senior living community that provides a variety of services, primarily focusing on nursing home care while also offering assisted living options. This facility accommodates up to 211 residents and is certified by both Medicare and Medicaid, having participated in the Medicare program since April 1, 1993. Residents have access to skilled nursing care and specialized rehabilitation services, including physical, occupational, and speech therapy. The facility also features memory care services designed to support those with cognitive impairments. To foster a sense of community and support among residents, the facility offers resident and family counseling, providing a platform for communication and mutual support.

The healthcare services at Consulate Health Care of Norfolk focus on addressing a wide range of medical and rehabilitation needs, facilitated by a team that includes nurses and therapy specialists. Nurses are on-site to provide medical support, including monitoring of medical conditions and administration of medications. The therapy services offer structured programs in physical, occupational, and speech therapy aimed at enhancing residents' recovery and maintaining their functional abilities. In addition, there are opportunities for residents to engage in various clubs and community activities designed to promote social interaction and overall well-being.

Despite the services offered, reviews indicate significant concerns among residents and their families regarding the quality of care and management within the facility. Common issues include reports of inadequate staffing levels leading to inattentiveness, shortcomings in hygiene and facility conditions, and communication challenges with the facility’s management. Personal items going missing and unaddressed medical conditions have also been reported. While some praise exists for isolated positive interactions with staff members, these experiences are less frequent according to customer feedback. Residents and their family members reportedly call for improvements in management practices to enhance care quality and satisfaction.

Costs at this community start at $2,000 and range up to $6,945. The average price in the community is $4,472, which is less than the average price in the area of $4,836. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.