Covenant Village of the Great Lakes is a continuing care retirement community (CCRC) situated in Grand Rapids, Michigan, and operated by Covenant Living. The facility offers a spectrum of senior care options, including independent living, assisted living, skilled nursing, and rehabilitation services, designed to accommodate residents' changing needs as they age. Amenities available to residents include on-site dining, fitness programs, and opportunities for spiritual enrichment, all within a campus featuring well-maintained grounds and communal areas. The facility is designed to provide a secure and supportive environment for seniors seeking a range of living arrangements and care levels.
The medical and nursing care services at Covenant Village of the Great Lakes encompass incontinence care, ambulatory assistance, diabetes care and management, pain management, wound care and wound management, medication administration, and a comprehensive rehabilitation program. Occupational, physical, and speech therapies are available, supporting residents' recovery and maintenance of daily functioning. Skilled staff members provide targeted care for those with chronic conditions, such as diabetes, focusing on complete patient well-being by monitoring nutrition, hydration, and mobility, while also addressing specific needs related to frail or thinner skin in aging residents. Intravenous (IV) therapies are provided as medically indicated. Clinical teams are equipped to manage complex cases, with an emphasis on medication management and pain control, although resident and family reviews have noted frequent concerns regarding response times, supervision, and the adequacy of staffing levels.
Transportation services at Covenant Village of the Great Lakes include complimentary transportation for residents. This service is intended to facilitate residents’ access to medical appointments, as well as non-medical activities such as shopping or social outings, depending on individual needs and availability. Transportation aims to support continued community engagement and ensure that residents are able to attend to essential medical and daily living needs outside the facility.
Resident and family reviews paint a mixed picture of care quality and support services at Covenant Village of the Great Lakes. While the facility is noted for its clean environment and well-tended grounds, multiple reviews cite significant concerns over resident care, specifically mentioning minimal staffing, inadequate attention to essential needs, and slow response times. Communication with family members and the timely use of necessary care equipment have also been commonly reported as insufficient. Several reviewers express that although staff are generally polite, there are overarching concerns about management responsiveness and prioritization of resources, with some indicating that leadership decisions favor facility aesthetics or construction over direct care improvements. Families have reported safety issues when residents required supervision, as well as frustrations regarding care practices that impacted their loved ones’ well-being. These insights highlight ongoing challenges related to staffing, communication, and care coordination, despite the facility’s emphasis on wellness and supportive living.
Costs at this community start at $1,300 and range up to $9,429. The average price in the community is $5,364, which is more than the average price in the area of $5,027. The cost of continuing care retirement communities in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
