Eagle Cliff Manor, located in Billings, Montana, is a senior living community that provides a range of care services primarily focused on nursing home and assisted living care. The facility caters to individuals requiring both short-term rehabilitation and long-term care, with specialized programs to support various health and rehabilitation needs. Licensed as a participant in Medicare and Medicaid since 1988, Eagle Cliff Manor offers an array of therapeutic and medical services including physical, occupational, and speech therapies, and is equipped for delivering cardiac and respiratory care, as well as support for tracheostomy and ostomy patients. The facility is designed to assist patients needing subacute care like wound management, pain management, and medication coordination. Eagle Cliff Manor also comprises memory care units, respite care for temporary relief to primary caregivers, and hospice services for those at the end of life.

The nursing and support staff at Eagle Cliff Manor provide certified care in areas including chronic disease management, stroke care, fall prevention, and IV therapies. Residents benefit from ancillary services like laundry or dry cleaning, and amenities such as a barber and beauty salon. The facility promotes community interaction and engagement through resident and family councils, clubs, and communal activities. For maintaining safety and efficiency in care provision, Eagle Cliff Manor employs technological solutions like Care Innovations’ QuietCare and Skynet Technology for electronic medication administration records.

Despite its comprehensive offering, reviews from families, residents, and former employees indicate there are notable concerns regarding the quality of care at Eagle Cliff Manor. Issues cited include management missteps, such as claims of bedbug infestations, insufficient staffing, communication shortfalls, and alleged medical misdiagnoses. Feedback reflects significant criticism of the administration’s management approach, leading to dissatisfaction and stress among employees and impacting the quality of resident care. On a positive note, some reports highlight the dedication and compassion of Certified Nursing Assistants in their direct work with residents, suggesting strengths at the caregiving level despite systemic challenges. However, overall, the feedback indicates a need for administrative improvements to rebuild trust and enhance the quality of care provided at the facility.

Costs at this community start at $2,833 and range up to $6,600. The average price in the community is $4,716, which is less than the average price in the area of $4,763. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.