Five Star Premier Residences of Hollywood

My mother and father were residents at Five Star for a total of almost 7 1/2 years. My mother continued to live there for 5 years after my father passed. When they first moved in it was a much different place. The adequate staff was amazing, the food was good, the facility was clean. Mom and dad wer...

My mother and father were residents at Five Star for a total of almost 7 1/2 years. My mother continued to live there for 5 years after my father passed. When they first moved in it was a much different place. The adequate staff was amazing, the food was good, the facility was clean. Mom and dad were well taken care of and happy. In the last few years the facility has gone through many changes since Covid. They lost a lot of great employees and hours were cut back to practically one aid per floor at night exhausting the one person who has to care for all the residents. I usually stayed there for 3 nights at a time and over the years and witnessed it all myself. I usually stayed on weekends because that is when staff attendance had the most issues and the food was the worst.. The issues were really getting worse in 2023, mom kept telling us she would ring and no one would come help her at night. While staying In October I found an aide sleeping at a desk at 2:00 am after my mom rang her bell for help and no one showed for the second night in a row. I had to go wake her up to get help for my mom. The food had become so bad my sister prepared meals and stocked mom’s freezer so she would have decent meals. The cleanliness…there isn’t any. The whole place needs a deep cleaning. The rent kept going up and the quality kept going down. The floor nurses and the aides are the superstars of the facility. They are there for the residents and work tirelessly without breaks. This facility needs to make some serious changes and appreciate the employees that are on the frontline caring for the fragile residents of Five Star. My mother passed in November 2023. I am sorry to say I would not refer a friend of family to live at this facility.

I was looking for an assisted living facility for my husband and was referred to Five Star Premier Residences. I was very impressed with the staff and the the attractive appearance and cleanliness of every area I saw. The director was extremely helpful providing Me with the services offered. U...

I was looking for an assisted living facility for my husband and was referred to Five Star Premier Residences. I was very impressed with the staff and the the attractive appearance and cleanliness of every area I saw. The director was extremely helpful providing Me with the services offered. Unfortunately my husband required extensive care and required a skilled nursing facility.