Glencrest Manor is an assisted living facility located in Coatesville, Pennsylvania. The community is designed to support older adults who need assistance with daily activities but want to maintain a degree of independence. Glencrest Manor provides a range of care services, including supervision and support for residents who require some physical help with bathing, eating, and dressing, while those able to manage toileting will find self-care options available. The primary language of communication is English, with Spanish language support available for residents who require it.
The facility offers a structured environment with 24-hour supervision to address residents’ safety and personal care needs. Medical and personal support services include medication management, diabetes care, ambulatory care, incontinence care, and specialized memory care for individuals with dementia or related conditions. Staff are available to coordinate with outside healthcare providers to ensure continuity and appropriateness of care. Transportation can be arranged for medical appointments, supporting residents in accessing necessary healthcare services. In addition to these medical services, Glencrest Manor facilitates involvement in clubs and community activities when available, although reports have indicated limited activity offerings and concerns regarding resident engagement.
Assistance with activities of daily living is part of Glencrest Manor’s services, providing residents with personal support in bathing, eating, and dressing as needed. Transportation is provided on a complimentary basis, primarily for medical purposes, to help residents attend doctor visits and other essential healthcare appointments. Non-medical transportation may also be offered to enable participation in community life or off-site activities as arranged by the facility.
Feedback from residents’ families and former employees highlights significant quality-of-care issues at Glencrest Manor. Multiple reports from both groups have raised concerns about resident neglect, unsafe conditions—such as bed bug and vermin infestations—poor meal quality, and a lack of stimulating activities. Serious allegations have been made regarding staff behavior, including theft from residents, misuse of medications, failure to respond to health emergencies, and overall unprofessional conduct by management and admission staff. While some reviewers have identified caring individual staff members and noted instances where the facility appeared clean and friendly, these observations are reported as isolated and outweighed by broader systemic issues. Families and employees have expressed ongoing concerns about the overall well-being and safety of residents at Glencrest Manor.
Costs at this community start at $4,886 and range up to $10,190. The average price in the community is $7,538, which is more than the average price in the area of $6,200. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
