Chetwynde Healthcare is a nursing home located in West Newton, Massachusetts, providing care services to a diverse group of residents. The facility currently supports 42 occupants and has been certified by Medicare and Medicaid, participating in the Medicare program since January 7, 1989. It offers a range of healthcare services and amenities designed to cater to individual needs, including a chapel and a barber/beauty salon. Residents have access to various forms of therapy such as physical, occupational, and speech therapies, along with specialty care in areas like pain management, podiatry, cardiac care, dental care, wound care, and more.
Chetwynde Healthcare's medical support infrastructure includes services such as diabetes care, dialysis, hospice, IV therapies, medication management, and outpatient therapies. Nursing care is complemented by interdisciplinary teams providing occupational, physical, and speech therapies, and specialty care for conditions such as stroke and vision impairment. The facility addresses comprehensive health needs with services in vision and hearing care and hosts a resident and family council to facilitate communication and involvement in care planning.
However, reviews from residents and families highlight significant concerns regarding care quality and staffing levels, with frequent reports of understaffing, especially during evening hours, which leads to delayed responses and insufficient attention to residents' needs. Communication between staff and family members has faced challenges, particularly noted during the COVID pandemic when visitation was limited. Some feedback includes instances of rudeness or unhelpfulness by staff, although mentions are made of dedicated nurses and social workers who strive to provide effective support. Complaints also refer to issues of improper resident handling, theft, negligence in personal care, unsanitary conditions, and poor management practices, contributing to a general sentiment of diminished trust in the facility's care environment. Despite some positive accounts of friendly staff and occasional adequate responses, these are overshadowed by broader negative experiences reported by the residents and their families.
Costs at this community start at $1,970 and range up to $12,395. The average price in the community is $12,395, which is more than the average price in the area of $7,822. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
