Gundersen Tri-County Care Center is located in Whitehall, Wisconsin, within the Gundersen Health System. The facility offers a variety of care services, primarily focusing on nursing home care with additional assisted living options. It is positioned within a hospital setting, providing residents with immediate access to more extensive medical services if needed. With its certification by Medicare and Medicaid since August 24, 2004, the center maintains a commitment to accommodating various patient needs through personalized care plans and comprehensive health programs.
The facility provides a diverse range of medical support and therapy options aimed at enhancing resident health and well-being. Skilled nursing care is available, alongside specialized stroke and cardiac care, which is supported by nursing and therapy staff. Rehabilitation services are comprehensive, featuring occupational, physical, and speech therapy. Podiatry services are incorporated to address foot health, and dialysis is available for those requiring renal support. The care center accommodates 33 current residents and actively participates in facilitating resident and family counseling to support recovery and well-being. Spanish language services are available to ensure effective communication with all residents.
Recent feedback, however, highlights significant concerns from residents and their families. Reports emphasize dissatisfaction with service quality, specifically pointing to unprofessional and dismissive behavior from some staff members, including prolonged wait times in a cramped waiting area. There have been specific issues raised about staff communication, particularly concerning medical result disclosures and correct patient information handling. Despite these challenges, the facility continues its efforts in community outreach and integrates therapies aimed at improving quality of life for its residents.
Costs at this community start at $2,542 and range up to $6,226. The average price in the community is $4,384, which is less than the average price in the area of $4,601. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
