Heartfelt Ten Mile Home is a care facility located in Novi, Michigan, specializing primarily in memory care. This facility caters to individuals requiring various types of support, including incontinence care, diabetes care, and non-ambulatory care, while also addressing high acuity and memory-specific needs. Heartfelt Ten Mile Home aims to provide comprehensive care through staffing and ancillary services, though reviews indicate concerns about its ability to consistently meet the care needs expected for high-level memory care residents.

For residents needing incontinence care, the facility offers aid that encompasses both personal assistance and proper hygiene protocols. Memory care services are designed to engage residents with cognitively stimulating activities while offering routine supervision to ensure safety. However, there is feedback suggesting that the facility may fall short in tailoring these services to suit individual care plans for high acuity and memory care needs adequately.

Diabetes care and medication management are key components of Heartfelt Ten Mile Home's medical support. Staff are responsible for monitoring blood sugar levels and ensuring timely medication administration. Nonetheless, reviewers have raised concerns about the effectiveness of these services due to potential understaffing issues.

The facility also provides limited transportation services at cost, intended primarily for medical appointments. While this service extends to non-medical purposes, such as shopping trips and personal errands, its availability may be restricted due to operational capacity.

Feedback from residents and families highlights operational challenges, particularly in staffing, which reportedly affect the quality of care. Concerns have been raised about the facility often having only one employee fulfilling dual roles of care assistance and meal preparation, thereby impacting timely and adequate resident support. Moreover, dissatisfaction with dining options is common, with complaints about the reliance on frozen and processed foods over promised fresh produce. Such reviews indicate issues with both operational management and the quality of services provided at Heartfelt Ten Mile Home.

Costs at this community start at $5,815 and range up to $5,815. The average price in the community is $5,815, which is more than the average price in the area of $4,999. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.