Heartland of Mentor, located in Mentor, Ohio, is a facility that primarily offers nursing home services alongside options for assisted living. The facility is certified by Medicare and Medicaid and has been a Medicare participant since December 26, 1986. Heartland of Mentor provides a range of care services designed to meet the needs of its residents, with the capacity to accommodate up to 153 individuals. It offers specialized programs and care, such as oncology care, pulmonary care, pulmonary rehabilitation, cardiac care, and wound care, including specialized wound care. The facility is equipped to handle orthopedic injuries and provides hospital-level rehabilitation therapies.

For residents requiring more dedicated support, Heartland of Mentor delivers skilled nursing and medical care, with 24/7 registered nurse availability. A nurse practitioner program is also in place to enhance medical care. Support for pain management, stroke care, and hospice and memory care are included within the services. The care facility additionally emphasizes fitness programs, clubs, and community activities to promote engagement among residents.

Heartland of Mentor provides support services such as laundry and dry cleaning, and offers resident and family counseling. A care navigator is available to help coordinate care plans and ensure residents’ needs are being met.

However, resident and family reviews indicate a mixed picture of service quality at Heartland of Mentor. Some reviews point to significant dissatisfaction with delays in response times and issues with documentation, which have raised safety concerns. Staffing shortages and inadequate rehabilitation efforts are also noted. Conversely, other reviews highlight moments of exceptional care with staff praised for their kindness, empathy, and professionalism. These reviews suggest variability in care quality and experiences, highlighting an inconsistency in service delivery across different departments or times.

Costs at this community start at $1,695 and range up to $7,878. The average price in the community is $4,786, which is less than the average price in the area of $5,056. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.