Heartwood Extended Healthcare is a nursing home facility located in Tacoma, Washington. In addition to nursing home care, it offers assisted living services. The facility is home to 96 occupants and focuses on providing a range of medical and therapeutic support. Certified by Medicare and Medicaid, Heartwood Extended Healthcare has been a Medicare participant since July 1, 1988. It offers various services, including clubs and communities for social engagement—though specifics are not detailed—alongside medical care provided by nurses and specialists in speech, occupational, and physical therapy. The facility is equipped to handle wound care and emphasizes rehabilitation services.
The facility includes amenities designed to enhance the quality of life for its residents, such as a barber and beauty salon, and it provides opportunities for resident and family counseling. However, reviews from residents and their families point to significant concerns with the care provided at Heartwood Extended Healthcare. Many reviews emphasize negative experiences related to neglect and inadequate medical monitoring, which have reportedly resulted in severe health issues for some residents. The competence and behavior of the staff have come under scrutiny, with several reports indicating a lack of training, delayed responses to emergencies, and dismissive attitudes. Concerns about the facility's sanitary conditions, including issues with odors and maintenance, are also frequently mentioned in reviews. While there are a few mentions of positive experiences, particularly related to the rehabilitation services, the feedback is largely critical of the facility's overall care quality.
Costs at this community start at $2,373 and range up to $7,592. The average price in the community is $4,982, which is less than the average price in the area of $5,471. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
