Heights Rehabilitation and Healthcare Center, located in Broadview Heights, Ohio, is a care facility providing a blend of nursing-home services and assisted-living options. Certified by Medicare and Medicaid, the center hosts up to 134 residents. Heights offers a comprehensive range of care services, which include vision care, speech therapy, podiatry, wound care, dental care, occupational therapy, and physical therapy. The facility employs qualified nurses to address the diverse healthcare needs of its occupants, and maintains a focus on personalized care plans. Additional services such as incontinence care, ambulatory care, dialysis, hospice, and memory care are provided. The center operates a secured community with amenities including a barber/beauty salon and laundry/dry cleaning services. For family support, resident and family counseling is available, further strengthening the community environment. Heights has been a Medicare participant since July 22, 1985.
Transportation services at The Heights Rehabilitation and Healthcare Center include complimentary transportation, facilitating both medical and non-medical journeys. This service is designed to assist residents with visits to medical appointments and engage in community outings or personal errands, enhancing their connectivity with the broader community.
Resident and family reviews of The Heights reveal a mixed range of experiences. Positive feedback highlights the facility's cleanliness, the friendliness of its staff, notable rehabilitation services, and the commitment to patient care, particularly praising the efforts of specific staff members. Conversely, a significant number of negative reviews point to neglect, insufficient basic supplies such as bedsheets, and reports of malnutrition. Concerns have also been expressed regarding poor communication with families, staff unprofessionalism, inadequate attention to residents' hygiene, delayed responsiveness, and missing personal belongings. Specific issues were noted within the COVID unit, with observations of a deteriorating environment possibly linked to the pressures of temporary staffing during the pandemic. These varied reviews suggest inconsistency in the quality of care at the facility, potentially due to operational challenges heightened during the COVID-19 pandemic.
Costs at this community start at $2,432 and range up to $7,665. The average price in the community is $5,048, which is less than the average price in the area of $5,051. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
