Heritage Care Center, located in St. Louis, Missouri, provides a range of long-term care services, primarily focusing on nursing home care with additional assisted living options. The facility is certified by both Medicare and Medicaid, with a history as a Medicare participant dating back to June 21, 1993. It accommodates 109 current occupants, offering various health and wellness services designed to meet diverse medical needs. Heritage Care Center provides a secured community environment that caters to residents requiring specialized care, such as dialysis, tracheotomy care, IV therapies, and medication administration. Additionally, it offers wound care, vision care, podiatry, and comprehensive rehabilitative services like speech and occupational therapy. The care center also features on-site amenities such as a barber/beauty salon and on-call pharmacy services, including consultancy. Resident and family counseling is available to support families and their loved ones. Furthermore, Heritage Care Center offers hospice and respite care services, aiming to ensure holistic care and support for both residents and their families.

Despite the range of services provided, reviews from residents and family members highlight significant dissatisfaction with the care at Heritage Care Center. Many express concerns about perceived negligence and insufficient medical supervision, with some alleging severe neglect that has led to critical health outcomes. Communication issues with the staff, including social workers and care teams, are frequently reported as poor and lacking transparency regarding residents' conditions or treatment plans. The facility's environment faces criticism for cleanliness problems and unpleasant odors, affecting hygiene and overall food safety. Meals served reportedly lack nutritional value, contributing to the negative experiences shared by the residents and their families. While some acknowledge compassionate staff members, many reviewers describe the majority as uncaring and more focused on financial aspects than patient care. Concerns about staff inexperience, ineffective administration, punitive measures against residents, and a lack of empathy further exacerbate the dissatisfaction. Families often express profound frustration, with some urgently recommending others avoid placing loved ones in the facility.

Costs at this community start at $2,100 and range up to $6,180. The average price in the community is $4,140, which is less than the average price in the area of $4,442. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.