Heritage Court Assisted Living, located in Upland, California, is a facility primarily providing assisted living care with additional services typical of nursing homes. This community is home to 66 residents and has been a participant in Medicare since July 10, 1992, while also being certified by both Medicare and Medicaid. The facility offers a range of care services, including incontinence care, ambulatory care, memory care, and diabetes care. It also provides on-site skilled nursing facilities, medication coordination, and hospice care, ensuring residents have access to necessary medical support. Additional amenities include a barber and beauty salon, laundry and dry cleaning services, and the Certified Music & Memory Program. Heritage Court also engages residents through clubs and communities, and offers resident and family counseling to support both individuals and their loved ones.
Transportation services at Heritage Court Assisted Living are designed to meet both medical and non-medical needs through personal transportation services. Residents can use this service for various purposes, such as attending medical appointments, participating in local community events, or fulfilling everyday tasks outside the facility.
Resident and family reviews of Heritage Court Assisted Living are mixed concerning the quality of care and staff interactions. Many reviews commend the facility for its clean environment and effective physical therapy department. The staff receives positive remarks for being helpful, kind, and professional, with administrative personnel recognized for their responsiveness and the caring atmosphere they contribute to. However, there are also significant concerns reported, including lengthy wait times for medication, neglected housekeeping duties, and inadequate responses to urgent patient needs. Instances of rude or disinterested staff have been mentioned, as well as issues with the nursing staff's attitude and behavior. To address these concerns, reviewers suggest that facility management focus on improving team communication and enhancing the empathy and thoroughness of patient care.
Costs at this community start at $6,069 and range up to $8,137. The average price in the community is $7,103, which is more than the average price in the area of $5,970. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
