Heritage Hall Big Stone Gap, located in Big Stone Gap, Virginia, provides a spectrum of senior care services catering to a variety of needs, with a primary focus on nursing home care and additional offerings in assisted living. This facility, certified by Medicare and Medicaid and a Medicare participant since February 10, 1983, accommodates up to 160 residents. The care services at Heritage Hall include comprehensive skilled nursing, rehabilitation, long-term care, and specialized programs such as memory care. Care plans are individualized to support the unique requirements of each resident. Available health care services encompass diabetes care, dialysis, stroke care, incontinence care, and both ambulatory and wound care. Residents can also access allied health services like speech therapy, occupational therapy, and physical therapy, all administered by a proficient team of nurses and therapists.

Beyond medical care, Heritage Hall Big Stone Gap offers an array of amenities designed to enhance residents' quality of life. These include a barber/beauty salon for personal grooming, clubs and communities for social engagement, resident and family counseling services, and support for end-of-life hospice care. Additionally, ambulatory care and dental services are available to ensure comprehensive health maintenance. The facility emphasizes a community approach where collaboration among different departments is integral to providing coordinated care. The facility has pathways to manage memory care needs, supported by trained staff praised for their compassionate handling of COVID-19 and overall team-based care approaches. Although feedback varies, with some critiques highlighting areas for improvement in customer service and administrative processes, Heritage Hall remains committed to its mission of personalized elderly care. The organization maintains a dual approach, blending healthcare with social and emotional support, to foster a nurturing environment for residents and their families.

Costs at this community start at $2,965 and range up to $6,600. The average price in the community is $4,782, which is less than the average price in the area of $5,279. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.