Heritage Hall East, located in Agawam, Massachusetts, is a senior living community that provides assisted living with skilled nursing and rehabilitation services. As part of the Genesis HealthCare network, the facility offers various levels of care, catering to residents' needs with services such as short-term rehabilitation, long-term care, and specialized support like memory care. Currently certified by both Medicare and Medicaid, Heritage Hall East has been a Medicare participant since January 14, 1986, and supports 111 current occupants. The facility emphasizes the importance of both individual and family engagement by offering resident and family counseling, and it provides a range of amenities, including a barber and beauty salon, to enhance the quality of life for its residents.

Heritage Hall East offers comprehensive medical support services for its residents. Vision care, podiatry, and dental services are available to ensure extensive medical needs are well-addressed. The facility is staffed with trained nurses and healthcare professionals who provide ongoing medical supervision and support. Physical therapy services are also offered, which have been specifically praised for aiding in residents' rehabilitation and recovery, particularly in helping individuals regain mobility and independence. Heritage Hall East features clubs and community activities to foster social interaction and engagement among residents, contributing to a well-rounded, supportive environment. Hospice care is also available for residents requiring end-of-life care. While reviews illustrate a mixed picture, with some noting issues in staff interactions, others highlight attentive and professional care, especially in rehabilitation services, showcasing a commitment to provide high-quality care even amidst potential challenges. Memory care services are designed for residents with cognitive impairments, offering specialized support and activities. For grooming and personal care, a barber and beauty salon is on-site. Residents have access to a supportive community that includes both medical care and social activities, facilitating a balanced living experience.

Costs at this community start at $2,865 and range up to $9,815. The average price in the community is $6,340, which is less than the average price in the area of $7,629. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.