Heritage Hall East is a senior living facility located in Agawam, Massachusetts, that primarily offers nursing home care. It provides services designed for both short-term rehabilitation and long-term care, accommodating individuals with complex medical needs. Certified by Medicare and Medicaid, this facility has been operating as a Medicare participant since January 14, 1986, and is part of the Genesis HealthCare network, which is known for its extensive network of facilities offering skilled nursing and rehabilitation services.

Heritage Hall East caters to a current occupancy of 111 residents and offers a wide range of care services, including memory care, which is particularly noted for its activities designed to engage memory-impaired residents. The facility supports medical needs with available services such as dental care, vision care, and podiatry. Additionally, the residents have access to physical therapy for rehabilitation purposes, and hospice care for those requiring end-of-life services. The nursing and caregiving staff are noted for their compassionate and professional approach, although reviews indicate some variance in care quality, emphasizing the need for consistent standards.

To support the social and spiritual needs of its residents, Heritage Hall East features clubs and communities, as well as a chapel, offering a place for reflection and community gatherings. Personal grooming is also supported with a barber and beauty salon onsite. The facility offers resident and family counseling, aiming to maintain open communication and address family concerns as they arise. While feedback reflects positive experiences with personalized attention and responsive communication from the social workers, some reviews highlight challenges such as staffing adequacy and administrative responsiveness. Overall, while many residents and families report satisfaction with the care and enriching activities provided, others suggest areas for improvement, particularly in maintaining consistent levels of attention across the board.

Costs at this community start at $2,000 and range up to $9,815. The average price in the community is $5,908, which is less than the average price in the area of $8,011. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.