Heritage Hall West is located in Agawam, Massachusetts, and is part of the Heritage Hall complex that offers a range of senior care services. This facility primarily functions as a nursing home, providing both short-term rehabilitation and long-term care. Additionally, it offers assisted living options for residents who require varying levels of support. The facility is certified by Medicare and Medicaid and has been a participant in Medicare since May 1, 1976. With a capacity for 147 occupants, Heritage Hall West is dedicated to serving the needs of its residents through comprehensive medical and support services.

At Heritage Hall West, residents have access to extensive care and medical support, including services like cardiac care, pain management, wound care, and hospice services for those in need of palliative care. The facility also offers specialized therapies, including physical, occupational, and speech therapy, to promote rehabilitation and maintain functional abilities. Dental and vision care, along with podiatry and hearing care, are part of the routine medical services to ensure all-around health management.

Community engagement and wellness are fostered through clubs and social activities, with a chapel available for spiritual needs. Additional amenities include a barber/beauty salon for grooming, along with laundry and dry cleaning services for residents' convenience. The facility supports dialysis for residents with renal conditions and has developed memory care programs to cater to those with cognitive impairments. There is an on-site wellness program focused on resident health and preventive care.

Despite reports of inconsistent service quality, some members of the staff are noted for their compassionate care and efforts, especially during special occasions like holidays. The staff of nurses, therapists, and aides are essential in providing day-to-day care and ensuring residents’ well-being, even as some reviews point to challenges such as understaffing and responsive issues. Efforts for improvement in service delivery are ongoing, with the administration occasionally responding to concerns effectively. Resident and family counseling is available to aid in adjusting to the facility and addressing any concerns that arise.

Costs at this community start at $2,595 and range up to $9,815. The average price in the community is $6,205, which is less than the average price in the area of $8,143. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.