Heritage Hall, located in Centralia, Missouri, is an assisted living facility that also provides nursing home services. The facility is certified by Medicare and Medicaid and has been a Medicare participant since September 1, 1989. It is designed to support residents with a range of care and medical needs, including stroke care, speech therapy, wound care, and occupational therapy. The facility accommodates 43 current occupants and offers incontinence care and ambulatory care. Heritage Hall also has amenities such as a barber/beauty salon. In an effort to promote inclusivity, language support is available in Chinese and French, enhancing communication for residents who speak these languages. Additionally, the facility provides resident and family counseling to help address any personal or familial concerns.
Care at Heritage Hall is delivered by professional nursing staff. The facility is recognized for offering therapeutic services, such as speech and occupational therapy, to aid in rehabilitation and daily living activities. Residents benefit from dedicated nursing professionals who are committed to meeting their healthcare needs. Heritage Hall also ensures a supportive living environment through its various therapeutic services, fostering overall well-being and recovery for individuals post-stroke or those requiring wound care.
Transportation services at Heritage Hall include complimentary transportation, which is available for both medical and non-medical purposes. This service enables residents to attend medical appointments as well as partake in community outings or personal errands, providing an enhanced sense of autonomy and connectivity with the broader community.
Resident and family reviews of Heritage Hall reveal a range of experiences. Some comment positively on aspects such as cleanliness, the professional atmosphere, and the staff's dedication, particularly highlighting the contributions of staff members like Kate, Hanna, and Christian. These individuals are recognized for their compassion and commitment to providing quality nursing and physical therapy services. However, other reviews note significant areas for improvement, such as communication and response times, along with issues in pain management and overall resident comfort. Criticisms include outdated equipment and a particular case of alleged harassment raising concerns about cultural sensitivity. These mix of experiences suggest while some recommend Heritage Hall as a care facility, there are operational aspects, such as communication and equipment updates, that require attention to ensure an optimal living environment for all residents.
Costs at this community start at $2,800 and range up to $5,280. The average price in the community is $4,040, which is less than the average price in the area of $4,138. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
