Heritage Harbour Health and Rehabilitation Center, located in Annapolis, Maryland, is a facility certified by Medicare and Medicaid that primarily offers nursing home services. With a capacity of 136 occupants, the center has been participating in Medicare since October 6, 1999. Heritage Harbour strives to deliver comprehensive care through a variety of services designed to support the health and well-being of its residents. The facility emphasizes creating personalized care plans that address the specific needs of each individual, aiding them in their recovery process, especially for those transitioning from hospital to home.
The center provides a broad range of medical support and rehabilitation services. Among these are clubs and community activities that promote social engagement, dental care, and pain management programs. The availability of skilled nurses is crucial for round-the-clock care, and specialized services include cardiac care, wound care, and stroke care. Residents can also benefit from various therapies, such as occupational therapy, physical therapy, and speech therapy, aimed at improving their functional capabilities and quality of life. Heritage Harbour also offers memory care for residents with cognitive impairments and hospice services for end-of-life care. To enhance the quality of life, amenities like a barber/beauty salon are accessible to residents, along with opportunities for resident and family counseling.
The care facility has garnered mixed reviews regarding the quality of care and professionalism of staff. Positive feedback often focuses on the compassion and attentiveness of staff members, particularly in the effective physical therapy programs and communication with residents and families. However, some reviews reflect concerns about neglect and inadequate care management, with reports of dissatisfaction stemming from unresponded complaints, lack of communication, and inconsistent service quality due to temporary staffing. Issues of cleanliness, communication mishaps, and disorganization among non-clinical staff have also been noted, alongside concerns in handling emergencies and basic care needs. Although some recent efforts by a new team to enhance operational processes have been mentioned favorably, previous negative experiences weigh heavily on the facility's reputation. For the most accurate and current information, prospective residents and their families are encouraged to contact the facility directly.
Costs at this community start at $2,100 and range up to $8,124. The average price in the community is $8,124, which is more than the average price in the area of $5,691. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
