Heritage Health-Normal, located in Normal, Illinois, is a care facility that provides an array of services including skilled nursing, rehabilitation, and long-term care. It is designed to support various levels of resident needs with offerings in both nursing-home care and additional assisted-living services. Certified by Medicare and Medicaid and participating in Medicare since August 1, 1992, the facility is equipped to accommodate up to 113 residents. Heritage Health-Normal provides specialized care in areas such as cardiac care, dental care, and wound care. Additional services include physical, occupational, and speech therapy, along with stroke care and memory care. The facility also offers medication management, dialysis, hospice care, and support for conditions such as depression and arthritis.

The facility maintains a community environment and offers amenities like laundry and dry cleaning, a barber/beauty salon, and resident and family counseling. Heritage Health-Normal ensures a continuum of care, assisted by partnerships with medical institutions such as Alton Memorial Hospital and Saint Louis University Hospital. While historical reviews have highlighted shortcomings, such as past administration issues, more recent evaluations emphasize positive changes under new management. Improvements have been observed in communication, particularly during emergencies and COVID-19, and a focus on personalized and compassionate care by staff members like Shelly Nagy. New enhancements in rehabilitation programs reflect the facility's commitment to providing state-of-the-art therapeutic interventions to improve residents' quality of life.

Costs at this community start at $2,038 and range up to $6,600. The average price in the community is $4,319, which is less than the average price in the area of $4,745. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.