Heritage Manor is an assisted living facility located in Brentwood, Pennsylvania. The facility provides residential services for seniors who require varying levels of assistance with daily living activities and personal care. Heritage Manor offers a combination of accommodation, support services, and basic health-related care designed for individuals who do not require the intensive medical care provided in a skilled nursing facility, but who need ongoing supervision or personal care support.
Regarding care and medical support, Heritage Manor offers specialized assistance in several areas. The facility provides incontinence care, tailoring its services to residents who require help with managing bladder or bowel control, including the use of briefs and regular changing schedules. Ambulatory care is available for individuals who need help moving within the facility, ranging from supervision to hands-on physical assistance. For residents with diabetes, Heritage Manor can assist with blood glucose monitoring, medication management, and nutrition planning as prescribed by healthcare professionals. Podiatry services are available, with access to foot care provided either by on-site staff or visiting specialists, addressing routine podiatric needs and monitoring for complications related to chronic conditions.
Heritage Manor is equipped to provide full assistance with key activities of daily living. Staff are available to support residents who need complete help with bathing, eating, dressing, and toileting. These services are designed to ensure that residents receive appropriate care with dignity and respect, depending on their levels of independence.
However, consistent feedback from residents and families indicates ongoing issues regarding care quality and facility conditions. Numerous reviews cite strong, persistent odors throughout the building, including urine and animal smells, suggesting lapses in cleanliness and maintenance. Reports of chronic understaffing are common, which has led to delayed or missed care—such as infrequent changing of incontinence products and insufficient bathing, at times extending for months. Some accounts have described improper care techniques, such as double-layering briefs, which may compromise resident comfort and health. Bed bug infestations have been reported on multiple occasions, with criticism directed at facility management for inadequate responses. The overall environment has been described by some as resembling a boarding house or homeless shelter rather than a specialized care setting. These consistent concerns point to patterns of substandard hygiene, insufficient staffing, and ineffective management procedures affecting the quality of life for residents at Heritage Manor.
Costs at this community start at $2,500 and range up to $3,400. The average price in the community is $2,950, which is less than the average price in the area of $4,418. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
