Heritage Oaks Nursing and Rehabilitation Center is located in Lubbock, Texas, and operates as a nursing home offering both short-term rehabilitation and long-term care services. The facility accommodates up to 128 residents and participates in Medicare and Medicaid programs, with certification since June 29, 1994. Heritage Oaks provides a variety of services catering to the diverse needs of its residents, including skilled nursing care and specialized support for memory loss. Residents at Heritage Oaks have access to a comprehensive range of care options, including occupational, physical, and speech therapy, all tailored to enhance recovery and maintain well-being. The facility incorporates specific accommodations to aid individuals with memory loss, such as secure environments and specialized activities. Incontinence and ambulatory care are available, ensuring that residents receive personalized and attentive support for their mobility and health needs. Besides these core services, Heritage Oaks also offers podiatry, vision, and hearing care, addressing various aspects of residents' health comprehensively. Pain management programs, wound care, and hospice services are provided for comfort and palliative needs, and dialysis services are available for residents requiring renal care.
Residents benefit from on-site amenities like a barber/beauty salon and clubs and communities, which foster social engagement and a sense of community. Heritage Oaks supports resident and family councils, enabling collaborative discussions to improve care quality and resident satisfaction. Additionally, a laundry and dry cleaning service is available to ensure personal belongings are well-maintained.
The facility offers complimentary transportation services aimed at facilitating residents' medical and non-medical engagements. This service ensures that residents have access to essential medical appointments and can participate in community outings or personal errands, enhancing their independence and quality of life.
Reviews of Heritage Oaks are mixed, highlighting both strengths and areas needing improvement. Positive feedback mentions dedicated staff, particularly commendable nursing performance, and successful therapy outcomes. However, negative reviews raise concerns about instances of neglect, misconduct, and staffing issues, which suggest challenges in maintaining consistent care standards. While some families acknowledge the excellent care their loved ones have received, others recommend caution based on recurring problems identified in reviews. The facility's ongoing efforts to balance quality of care and resource management will be critical in addressing these concerns.
Costs at this community start at $2,700 and range up to $5,929. The average price in the community is $5,929, which is more than the average price in the area of $4,631. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
