Heritage of Rocky Mount is located in Rocky Mount, North Carolina, and primarily offers assisted living services. This facility is designed to support individuals who need assistance with daily activities while promoting independence and enhancing quality of life through various supportive services and amenities.
The care and medical support at Heritage of Rocky Mount encompass a range of services aimed at managing specific health needs. For individuals requiring incontinence care, the facility provides assistance to ensure personal hygiene and comfort. Diabetes management support includes monitoring, dietary guidance, and medication administration to help maintain stable blood glucose levels. Medication management is also a key service, with professional staff responsible for the correct dispensing of prescriptions to residents. Ambulatory care is available to assist those who need help with mobility, ensuring that residents can safely move around the facility and participate in daily activities. The facility offers memory care services for residents with cognitive impairments, focusing on routines and activities designed to promote mental engagement and safety. Additionally, Heritage of Rocky Mount features a barber/beauty salon, offering grooming services as part of enhancing residents' well-being and dignity.
Transportation services at Heritage of Rocky Mount include complimentary transportation for both medical and non-medical purposes. This service ensures residents have access to required medical appointments, as well as opportunities to engage with the community through non-medical outings, thereby supporting their social and health needs.
Despite these services, reviews from residents and their families raise concerns about various aspects of the facility. Financial issues are a significant point of dissatisfaction, with allegations that residents are not receiving their full monthly allowances. Furthermore, the facility's administration has faced accusations of unprofessional conduct, including inappropriate activities like selling cigarettes for profit. Communication issues with medical staff are noted, with some residents and families struggling to engage effectively with doctors, even when holding medical power of attorney. Concerns about the physical state of the building contribute to negative perceptions, with descriptions likening the facility to a "flop house" or a poorly maintained rehabilitation center. These conditions, along with questions regarding staff professionalism and care quality, suggest that the facility may not meet expected health and safety standards.
Costs at this community start at $2,950 and range up to $8,745. The average price in the community is $5,848, which is more than the average price in the area of $5,493. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.