Highlands Living Center, located in Pittsford, NY, is a care facility offering primarily nursing home services along with additional assisted-living options. The center is equipped to handle both short-term and long-term care needs, specializing in skilled nursing and rehabilitation services. As a certified participant in Medicare and Medicaid since July 10, 1995, the facility supports a variety of residents with a capacity to accommodate 118 occupants. Highlands Living Center aims to provide a comprehensive care environment with personalized care plans that are tailored to meet the individual medical and daily living needs of each resident.

The care services at Highlands Living Center encompass a wide range of medical support and amenities. The facility is equipped with 24-hour skilled nursing care to address both routine and complex health needs. This includes dedicated personnel for medication management and administration, ensuring residents receive their prescriptions accurately and timely. The center offers physical, occupational, and speech therapy to aid in rehabilitation and enhance the functional abilities of residents. Highlands Living Center also provides specialized services such as podiatry, dental care, and dialysis to address specific health conditions. Additionally, the facility has a barber/beauty salon and laundry/dry cleaning services to meet the grooming and personal care needs of its residents.

Residents have access to clubs and communities within the facility, promoting social interaction and engagement. A resident/family counseling service is in place to support families navigating the complexities of long-term care. Highlands Living Center includes memory care support tailored for residents with cognitive impairments. A chaplain is available to provide spiritual support, and the center offers continuing care for evolving health needs over time. Despite its range of services, concerns have been raised regarding the facility's care quality, notably due to high staff turnover which potentially affects staff-to-patient ratios. This environment has raised concerns about safety and the adequacy of resident care, including reports of neglect and inadequate conditions. Challenges have been compounded by restrictions during the COVID-19 pandemic, limiting family involvement. Feedback suggests a need for improved management to address these issues. While visually appealing with good food and landscaping, the facility is currently rated poorly by the Department of Health, leading many families to consider alternative care options for their loved ones.

Costs at this community start at $1,533 and range up to $9,044. The average price in the community is $5,288, which is less than the average price in the area of $6,356. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.