Keystone Center, located in Leominster, Massachusetts, operates as a nursing home with additional assisted living services. Certified by both Medicare and Medicaid, the facility has been serving residents since May 1, 1989, and currently accommodates 69 occupants. Keystone Center offers a variety of care services, including specialized programs for speech therapy, vision care, pain management, hearing care, and wellness support. The facility also provides wound care, podiatry services, and occupational therapy to support residents' overall health and mobility. Further, dental care and physical therapy are part of the care solutions offered, ensuring comprehensive health management. The nursing staff at Keystone Center is involved in delivering consistent care, and the facility provides convenience services such as laundry and dry cleaning. Amenities enhance the quality of life for residents, including a barber/beauty salon, and both dialysis and hospice care support are available. Keystone Center also hosts memory care programs and regular resident/family counseling for holistic well-being.
In terms of resident and family feedback, Keystone Center has received mixed reviews regarding the quality of care and the overall environment. Positive remarks frequently mention the dedication of specific staff members like social worker Rebecca Powers and nurses Merri Brooks, Leslie, and Carrie, who are noted for their compassionate care. Some reviews highlight a sense of community within the facility, with gratitude expressed towards the personal attention from physical therapists and aides. Cleanliness and food quality are also praised by several residents and families.
However, there are notable concerns regarding staffing levels, which impact responsiveness and patient safety. Some reviews describe incidents of delayed assistance resulting in falls and injuries. Additionally, critiques revolve around the upkeep of equipment, a lack of services for those needing Deaf-friendly communication, and challenges posed by administrative turnover. These issues contribute to inconsistencies in care and highlight ongoing systemic challenges at the facility. Despite the efforts of specific staff members, these concerns indicate areas that require attention to improve reliability in medical care and fulfill residents' basic needs efficiently.
Costs at this community start at $2,775 and range up to $12,270. The average price in the community is $7,522, which is less than the average price in the area of $7,758. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
