Los Altos Sub-Acute and Rehabilitation Center is a care facility located in Los Altos, CA, that primarily offers nursing home services along with options for assisted living. It serves individuals in need of sub-acute and rehabilitation care, focusing on those recovering from surgery, illness, or injury. The facility offers a range of medical and therapeutic services, including physical, occupational, and speech therapy, designed to support individuals requiring more intensive medical care and monitoring. Certified by Medicare and Medicaid since December 31, 1971, the center participates in the Medicare program. It also offers various amenities and services, such as a barber/beauty salon, memory care, dental care, cardiac care, hospice, and pain management. Additional services include dialysis support, wound care, stroke care, and the use of innovations like Quietcare for monitoring and an electronic medication administration record system.
Despite these offerings, reviews from residents and families present a largely negative view of the healthcare facility, indicating significant issues with care quality and staff behavior. There are reports of disorganization and inadequate staffing, highlighting concerns about communication, with calls frequently going unanswered. Complaints include severe medication errors, unsanitary conditions, and a lack of timely response to patient needs, contributing to anxieties about patient safety. Language barriers and management's dismissive attitude towards grievances have also been pointed out. On a more positive note, the physical therapy department and certain staff members have received commendations for their compassionate and effective care. Although some reviews suggest potential improvements under specific leadership changes, many still express caution due to recurring negative experiences related to care quality and safety. With 141 current occupants, the center also facilitates resident and family counseling and collaborates with local hospitals such as Alton Memorial Hospital and Saint Louis University Hospital for comprehensive care support.
Costs at this community start at $1,500 and range up to $8,695. The average price in the community is $5,098, which is less than the average price in the area of $6,024. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.