Marshall Medical Center D/P SNF, nestled in the charming town of Placerville, CA, is dedicated to providing comprehensive nursing home care, focusing on ensuring residents' well-being and health. Placerville's picturesque surroundings offer a serene backdrop for recovery and daily living, enhancing the overall experience for residents and their families.
The facility is lauded for its well-structured intensive care unit (ICU), where the staff's supportive nature and effective treatment delivery are highly praised, particularly during inpatient stays and specialized surgeries. Residents and their families frequently commend the staff for their compassionate approach and expertise, which play a crucial role in the recovery and comfort of their loved ones. This commitment to quality care extends to various specialized medical services offered within the facility, ensuring that residents receive the attention and medical intervention they require.
However, the emergency room (ER) has received its share of criticism, primarily due to unfriendly staff interactions and extended wait times. Concerns have been raised regarding the adequacy of care during psychiatric and other critical visits, highlighting the need for improved communication and responsiveness. It is essential for the facility to address these issues to enhance patient satisfaction and ensure a seamless and supportive experience during emergencies.
Communication between attending doctors and patients' families has also been identified as an area needing improvement. Clear and consistent communication is vital in fostering trust and transparency, and addressing these lapses is crucial for patient and family satisfaction. The facility recognizes these challenges and is actively working to enhance communication protocols to ensure families are well-informed and involved in the care process.
The billing process has been noted as bureaucratic, with some residents and families finding it cumbersome and time-consuming. Streamlining these administrative procedures and providing clear, concise information can significantly improve the overall experience for residents and their families, easing the financial aspects of care.
Despite these challenges, Marshall Medical Center D/P SNF is appreciated for its cleanliness and professionalism. The facility maintains high standards of hygiene and care, contributing to a safe and comfortable environment for residents. However, reports of neglect and dismissive behavior, particularly in maternity care, highlight the need for ongoing staff training and vigilance to ensure all residents receive the attention and respect they deserve.
Additionally, administrative inefficiencies and the lack of urgent care options have been noted as areas for improvement. Addressing these issues can enhance the facility's ability to provide timely and efficient care, ultimately benefiting both residents and staff. Moreover, fostering positive interactions with front office staff is essential in creating a welcoming and supportive environment for all who enter the facility.
In summary, while Marshall Medical Center D/P SNF has its strengths, particularly in specialized medical care, there are areas that require attention and improvement. By addressing these concerns and continuing to build on its strengths, the facility can enhance the quality of care and overall experience for its residents and their families.
Costs at this community start at $1,850 and range up to $8,973. The average price in the community is $5,412, which is less than the average price in the area of $5,768. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
