Monterey Park Conv Hosp is a nursing home located in Monterey Park, California, that provides a range of care services to its residents. Certified by both Medicare and Medicaid and recognized as a Medicare participant since January 1, 1967, the facility accommodates up to 89 residents. It offers comprehensive medical support that includes specialized services such as wound care, cardiac care, stroke care, and pain management. Additionally, residents have access to occupational therapy, speech therapy, hearing care, and podiatry. Dental care services are also available to ensure overall health maintenance.
The facility promotes an inclusive community atmosphere through various clubs and community activities, catering to diverse interests and fostering social engagement among residents. The facility also provides both resident and family counseling services to support emotional well-being. With a particular emphasis on serving the Chinese community, the cultural and linguistic preferences of these residents are given special consideration.
Despite these offerings, feedback indicates issues with staff demeanor and communication at the facility. Concerns have been raised about unprofessional behavior and the lack of empathy in communication with residents and their families. Instances of delays in assistance and unresponsiveness to inquiries have been reported. While some staff members have been recognized as caring and attentive, the overall experience suggests a need for improvement in staff interaction. Addressing these concerns through customer service training and enhanced communication protocols could improve satisfaction and trust among residents and their families.
Costs at this community start at $8,137 and range up to $9,050. The average price in the community is $8,594, which is more than the average price in the area of $6,087. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.