North Brook Heights Home for Adults, located in Auburn, New York, offers assisted-living services tailored to meet the needs of its residents. The facility provides a supportive environment designed to foster independence while ensuring care and support for those who require assistance with daily living activities. North Brook Heights is situated in a residential area that offers a peaceful setting, complemented by the community's focus on delivering attentive care services.

North Brook Heights offers a broad range of care and medical support services. The facility provides comprehensive medication management, ensuring that residents receive their prescriptions on schedule. Nursing staff are available to assist with health-related needs and to provide incontinence and ambulatory care. Additionally, there is specialized care available for residents managing diabetes and those requiring memory care services. Hospice care services support residents with end-of-life needs, maintaining dignity and comfort. Fitness programs and clubs are part of the community's offerings, promoting physical and social engagement. The facility also includes a barber and beauty salon, providing grooming and personal care services. For the convenience of residents, laundry and dry cleaning services are available. Spanish-speaking staff can assist in minimizing language barriers, enhancing communication for Spanish-speaking residents.

Transportation services at North Brook Heights Home for Adults are available at cost, catering to both medical and non-medical needs. This service ensures that residents can attend medical appointments, which is crucial for maintaining their health and well-being. For non-medical purposes, transportation is available to facilitate residents' participation in community activities, errands, and social engagements, contributing to an enriched, independent lifestyle outside the facility when desired.

Reviews of North Brook Heights Home for Adults show a mixed picture. Many praise the management's efforts to improve care and staff attentiveness, noting kindness, compassion, and tailored support to suit individual needs, including special accommodations during the move-in process. Positive feedback highlights the range of daily activities, personalized touches like hot cocoa and ice cream, and engaging social spaces that contribute to a home-like atmosphere. However, some reviews express significant concerns, including allegations of staff misconduct such as abuse, intimidation, theft, and mismanagement, particularly in the kitchen. A former employee mentioned issues such as withholding employee medical records, indicating potential organizational challenges. While many find the environment caring with engaging activities, some experiences suggest there are areas requiring attention and improvement.

Costs at this community start at $6,223 and range up to $9,946. The average price in the community is $8,084, which is more than the average price in the area of $6,707. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.