North Pines Assisted Living, located in Manchester, Maryland, is an assisted living facility dedicated to providing comprehensive support and personalized care for residents who require assistance with activities of daily living, such as full assistance with bathing, eating, dressing, and toileting. The facility is licensed for Level 3 care, allowing it to accommodate residents with more complex medical and personal care needs. North Pines also offers on-site podiatry services, and is experienced in supporting residents with psychiatric or behavioral health challenges, accepting individuals with a range of cognitive and mental health conditions.
Residents and families consistently highlight the individualized and attentive care provided at North Pines. Staff are described as patient, kind, and respectful, creating an atmosphere of trust and warmth. Unlike larger communities, North Pines maintains a more intimate setting with a lower staff-to-resident ratio, enabling caregivers to respond promptly and personally to each resident's needs. The owner and manager are frequently commended for their hands-on involvement in both daily operations and family communication, making themselves available for regular updates, care planning meetings, and providing reassurance during times of concern. Management is also noted for their transparency and advocacy, especially when helping families navigate the complexities of elder care.
North Pines is recognized for its compassionate approach to end-of-life care, working closely with families and hospice agencies to ensure comfort, dignity, and emotional support during residents’ final stages of life. The community goes above and beyond to celebrate residents during birthdays and holidays, organizing themed parties, festive meals, and personalized decorations. Seasonal events, such as holiday gatherings and summer barbecues, are also part of the activity calendar, helping foster a sense of belonging and continuity.
The facility itself is described as clean, well-maintained, and thoughtfully decorated according to the season, which adds to the homelike and welcoming environment. Accommodations include both private and semi-private rooms equipped with safety features such as grab bars and emergency call systems. Common areas are designed to encourage socialization and relaxation, with comfortable seating, accessible outdoor spaces, and communal dining rooms where residents can enjoy home-cooked meals. North Pines provides three nutritious meals daily, as well as snacks, with attention to individual dietary requirements and preferences.
While much of the feedback about North Pines is positive—particularly regarding the quality of care, friendliness of staff, and the community’s warm atmosphere—some concerns have been raised since a change in ownership. These include issues around communication, occasional inconsistencies in care, and questions about resident privacy. Such feedback underscores the importance of ongoing dialogue and advocacy between families, residents, and management, especially during periods of transition or policy updates.
North Pines Assisted Living continues to be a community chosen by families seeking a supportive, attentive, and home-like environment for their loved ones. The facility maintains a commitment to consistent standards of care, open engagement with families, and creating an environment where each resident is valued and celebrated.
Costs at this community start at $3,800 and range up to $8,124. The average price in the community is $5,962, which is more than the average price in the area of $5,543. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
