Northchase Nursing and Rehabilitation Center is located in Wilmington, North Carolina, and provides comprehensive nursing home care services. With a capacity of 120 occupants, the facility is certified by Medicare and Medicaid and has been a Medicare participant since August 1, 1979. The center is designed to cater to the varied needs of its residents, offering a range of care services, including clubs and community activities, dental care, cardiac care, as well as occupational, physical, and speech therapies. Northchase also provides specialized services such as wound care, stroke care, podiatry, pain management, dialysis, hospice care, and it facilitates laundry or dry cleaning services. The facility ensures resident and family counseling, drawing on partnerships with institutions like Saint Louis University Hospital and Alton Memorial Hospital to enhance care standards.
The reviews from Northchase Nursing and Rehabilitation Center highlight a mix of experiences regarding the quality of care and staffing levels. On one hand, some reviews raise concerns about neglect in addressing basic patient needs, such as access to water and management of incontinence products, alongside issues like call lights being ignored and unpleasant odors. Concerns were also noted about the facility's ability to adequately support patients needing respiratory treatment. On the other hand, several families reported positive experiences, particularly regarding the administrative efforts and the attentive care provided by staff members, especially for Alzheimer’s patients and those requiring post-hospital care. The physical therapy and nursing teams were commended for maintaining communication and providing necessary support, although the influence of staff shortages was felt across these efforts. The balance of experiences suggests that while some residents and families have found the care satisfactory, the consistency of service relies heavily on individual attention, leading to variability in care outcomes.
Costs at this community start at $6,981 and range up to $6,992. The average price in the community is $6,986, which is more than the average price in the area of $5,085. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.