Northwestern Center, located in Berea, Ohio, offers a range of care services primarily focusing on nursing-home care, complemented by assisted-living options. The facility is certified by Medicare and Medicaid, participating in Medicare since October 25, 1990, and currently accommodates 89 residents. Northwestern Center provides comprehensive care and medical support that includes specialized services such as dialysis, encompassing both hemodialysis and peritoneal dialysis. Additionally, they offer physical, occupational, and speech therapies tailored to meet the diverse needs of their residents. The facility also provides pain management, wound care, and specialized services like tracheostomy care. Essential healthcare services are available, including podiatry, dental, and vision care, as well as cardiac and respite care. Residents have access to daily support and amenities such as laundry and dry cleaning services, a barber/beauty salon, and various clubs and communities to enhance their living experience. Northwestern Center emphasizes the importance of maintaining resident and family connections through counseling services.
Despite these offerings, resident and family reviews highlight significant concerns regarding the quality of care and administrative oversight at Northwestern Center. Many reviews indicate severe understaffing issues, leading to delays in response to call lights and neglect in medication administration, which affect patient safety and overall comfort. Common complaints include untimely medication delivery, noticeable odors within the facility, and incidents of lost personal belongings, particularly during non-peak hours. Feedback also points to dismissive staff attitudes, inadequate management responses to complaints, and accusations of staff prioritizing social interactions over patient needs. While there are positive notes about the professionalism of specific therapy staff and instances of compassionate care resulting in patient improvement, these positives are outnumbered by reports of rudeness and lack of disciplinary actions. Overall, reviews suggest that the facility requires significant managerial improvements and staffing adjustments to regain trust among residents and their families and to ensure a safe and caring environment.
Costs at this community start at $1,695 and range up to $7,878. The average price in the community is $4,786, which is less than the average price in the area of $5,033. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
