Polaris Healthcare and Rehabilitation Center, nestled in the charming town of Milford, Delaware, offers a range of services designed to cater to both long-term residents and those in need of short-term rehabilitation. This facility is strategically located near local amenities and healthcare services, providing convenience for residents and visiting family members. Polaris Healthcare prides itself on its comprehensive rehabilitation services, particularly its robust physical and occupational therapy programs, which are available to help residents regain their strength and independence after surgery, illness, or injury.
The center boasts a 24-hour nursing care team that is dedicated to creating personalized care plans to meet the unique medical needs of each resident. This team works collaboratively with healthcare professionals to ensure that residents receive the highest level of care and support. Despite these structured services, feedback from residents and their families highlights ongoing concerns about the overall quality of care and professionalism within the facility.
Residents have access to a variety of amenities designed to enhance their daily living experience. These amenities include comfortable living accommodations, with rooms that can be personalized to create a homely environment. Common areas provide spaces for socialization and relaxation, allowing residents to engage with peers and participate in community activities. However, reviews have pointed out issues related to communication with administrative staff, as well as challenges in maintaining consistent and effective care.
The community offers a selection of recreational and social activities aimed at promoting engagement and well-being among residents. These activities are curated to cater to diverse interests, encouraging residents to stay active and socially connected. Despite such efforts, concerns persist regarding the adequacy of care, including reports of essential medications not being administered on time and lapses in hygiene care, which have led to conditions such as dehydration and urinary tract infections (UTIs).
Challenges related to staff shortages, limited equipment, and food quality have been repeatedly noted by residents and their families. While the center's physical therapy services have received positive feedback for their effectiveness, there remain significant concerns about staff behavior and perceived neglect. This has led to caution among potential residents and their families when considering Polaris Healthcare and Rehabilitation Center as a viable option for care. The management continues to face the challenge of addressing these issues to improve the overall experience and satisfaction of its residents.
Costs at this community start at $3,725 and range up to $7,539. The average price in the community is $5,632, which is less than the average price in the area of $6,092. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
