Pontchartrain Health Care Center is a nursing home facility located in Mandeville, Louisiana. It accommodates up to 108 residents, providing a range of care services in alignment with its certification by Medicare and Medicaid, which has been in place since September 1, 1994. The center is equipped to offer both short-term and long-term care, ensuring the availability of skilled nursing staff to address various medical and daily living needs of the residents. In addition, the facility supports resident and family counseling, promoting an environment where feedback and concerns can be shared for better care coordination.
The facility offers a comprehensive set of therapies and support for its residents. This includes speech therapy, occupational therapy, and specialized wound care, all aimed at improving or maintaining the residents' quality of life. Memory care services are available, designed to assist those with cognitive impairments, while a resident and family council is available to address concerns and initiatives for community-building. Despite these available services, resident and family reviews have raised significant concerns about the quality of care at Pontchartrain Health Care Center. The reviews predominantly describe issues such as neglect, with reports of severe weight loss and dehydration among residents pointing to potential inadequacies in personal attention and care levels. Additionally, family members frequently mention difficulties in contacting nursing staff, possibly indicating staffing shortages or inefficiencies. There are also alarming remarks regarding safety and professionalism, with specific criticisms directed towards staff handling of critical matters like HIPAA compliance, Do-Not-Resuscitate (DNR) orders, and power of attorney documentation. These reports collectively suggest a need for improvement in the management and operation of the facility to ensure reliable and effective care for the residents.
Costs at this community start at $2,800 and range up to $6,418. The average price in the community is $6,418, which is more than the average price in the area of $4,942. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
