Preston House is a memory care facility located in Charlotte, North Carolina, dedicated to supporting residents with Alzheimer's disease and other forms of dementia. As a memory care-only community, Preston House is designed specifically to accommodate memory loss, providing tailored care and medical support. The facility offers a secured environment equipped with both indoor and outdoor walking paths, allowing residents the freedom to explore within safe boundaries. Care services include assistance with daily living activities such as incontinence care and ambulatory support, and there is a strong focus on safety and observation. The staff at Preston House are not only experienced and knowledgeable but are also known for their personal engagement with residents, personalizing interactions to meet individual needs. Each resident enjoys a private room, which families appreciate for its privacy and comfort. In terms of medical support, the facility offers specialized diabetes care, medication management, and a nurturing environment that aims to sustain cognitive function through therapeutic programs and organized activities. Additionally, a barber/beauty salon is available on the premises, contributing to residents' wellness and self-esteem.

Transportation services at Preston House are provided at cost and cater to both medical and non-medical purposes. These services are integral for ensuring that residents can attend medical appointments outside the facility as needed. The ability to offer transportation also supports non-medical outings, potentially enriching residents' social experiences and maintaining their engagement with the broader community. While there is a cost associated with transportation, the service is an important factor in maintaining residents' independence and quality of life.

The reviews for Preston House highlight the facility's cleanliness, intimate atmosphere, and the dedication of its staff toward residents' care. The focus on creating a supportive environment for memory-impaired individuals is apparent through the facility’s design and staff interactions, despite occasional concerns about staffing levels and meal communication. While some families have mentioned rigid refund policies during unexpected relocations, many overall feel their loved ones are in capable hands and appreciate the thoughtful and emotionally considerate care provided.

Costs at this community start at $3,450 and range up to $6,500. The average price in the community is $4,975, which is more than the average price in the area of $4,486. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.